Product Manager App & Digital Experience
Description
Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience. At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives. Join us at Lovehoney, where pleasure combines with creativity, data, and innovation! We are currently looking for a Product Manager – App & Digital Experience who will play a key role in shaping and enhancing our health division's digital products. You will lead the development of intuitive, engaging, and trusted app and web experiences that support customers throughout their women’s health journey. Working closely with technology, design, content, medical, and commercial teams, you will use customer insights and data to define the product roadmap, prioritise improvements, and deliver digital experiences that increase engagement, satisfaction, and long-term value. What you will do Own and continuously evolve the end-to-end digital customer experience across the Health Companion App, website, webshop, and connected digital touchpoints, ensuring a seamless and engaging consumer journey. Define and execute the product roadmap for the Companion App and digital ecosystem, prioritizing new features, UX improvements, personalization, educational content, community experiences, and commerce capabilities that increase engagement, retention, and customer lifetime value. Optimize the complete digital customer journey—from discovery and education to purchase, onboarding, engagement, and repeat purchase—leveraging customer insights, behavioral analytics, experimentation, and conversion rate optimization. Build and continuously improve the digital commerce experience, working closely with Growth, Brand, and Commercial teams to optimize product discovery, merchandising, checkout flows, subscriptions, cross-selling, and overall webshop performance. Develop a robust product analytics and measurement framework, including KPI dashboards, customer research, feature performance, A/B testing, and feedback loops, while collaborating with internal stakeholders and external technology partners to continuously enhance the digital ecosystem. What you should bring Proven experience as a Product Manager, Product Owner, Digital Experience Manager, or E-commerce product manager in high-growth startups, scale-ups, or venture-building environments; experience in FemTech, HealthTech, wellness, subscription, DTC, or consumer technology is a strong plus. Demonstrated success owning and optimizing digital ecosystems including mobile apps, websites, webshops, and customer engagement platforms, with a strong track record of delivering customer-centric product improvements and commercial growth. Strong expertise in digital product management, UX/UI, customer journeys, e-commerce optimization, mobile ecosystems, personalization, product analytics, experimentation, and lifecycle engagement. Strategic thinker with a hands-on mindset, able to translate customer insights, business priorities, and market opportunities into intuitive digital experiences while thriving in fast-paced, ambiguous environments. Excellent leadership and stakeholder management skills, with the ability to align cross-functional teams, manage external technology partners and agencies, prioritize effectively, and drive continuous product innovation across multiple digital platforms. What we can offer you A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events Access to unique discounts