Maven Clinic

Client Success Manager at Maven Clinic. Femtech Insider network role. Industry tags: Apps, Employee Benefits, Family, Fitness and Wellness, Health Care, Health Diagnostics, Healthcare, mHealth, Personal Health, Women's. Skills: Account Management, Customer Success, Strategic Thinking, Relationship Building, Communication Skills, Software Project Management, Data Analysis, Problem Solving, Digital Health Technologies. Locations: Texas, USA, New York, USA, Remote, New York, NY, USA. Work mode: remote.

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer accounts. The Client Success Manager will be the main point of contact for employer accounts introduced through Maven’s channel partnerships - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. You’ll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven’s revenue. This is not a reactive support role, it’s a commercial position that requires equal parts relationship depth, analytical rigor, and business acumen. This person will be on the front lines as a trusted advisor to our clients and a key partner to our channel partnership teams. As Client Success Manager at Maven, you will: - Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement - Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio - Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth. - Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans. - Identify potential opportunities for client expansion and collaborate with Sales to build business cases and handoffs. - Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs, contributing to clear narratives and data-supported recommendations. - Support client enrollment and engagement initiatives that drive measurable business outcomes, such as employee utilization, satisfaction, or program adoption. - Participate in Quarterly Business Reviews and other client-facing presentations, sharing data insights and supporting renewal or expansion discussions. - Consult clients on program optimization using Maven’s expertise, benchmark data, and program resources, ensuring measurable business impact. - Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate. - Collaborate with cross-functional teams (product, engineering, analytics, marketing) to support client projects, timelines, and deliverables. - Manage client inquiries, issues, and escalations, coordinating with partner teams as needed to resolve challenges. - Share client insights internally to help improve products, processes, and marketing initiatives. - Recommend improvements to client workflows or processes, supporting scalable solutions to enhance outcomes. What we’re looking for you to bring: - 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes. - Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred. - Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes. - Passion for healthcare and supporting organizational change. - Collaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvements. - History of contributing to client retention, renewal management, and account growth opportunities. - Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively. - Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth. - Strong interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholders. - Ability to prioritize and manage multiple tasks while ensuring deadlines and deliverables are met. - Analytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clients. - Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management). - Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity. - Willingness to travel occasionally (up to 20%) for client meetings and participate in our NYC office when needed. Helpful experiences and skills (not required, can be learned on the job): - Experience at a digital health company in health, wellness, or family health space. - Experience with managing high volume of clients is preferred - Experience supporting health benefit programs for employer or payer clients. - Experience with Salesforce, Gainsight, Looker, and Microsoft Office suite. The base salary range for this role is $106,000 - 120,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset. New York, NY; Remote, US (Hub cities) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those based in NewYork, San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days . This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Senior Associate, Resolution Response Team at Maven Clinic. Femtech Insider network role. Industry tags: Apps, Employee Benefits, Family, Fitness and Wellness, Health Care, Health Diagnostics, Healthcare, mHealth, Personal Health, Women's. Skills: Escalation Management, Critical Thinking, Root Cause Analysis, Case Management, De-escalation Techniques, Risk Management, Zendesk, JIRA, Google Spreadsheets, Process Improvements. Locations: Remote. Work mode: remote.

VP of Business Operations at Maven Clinic. Femtech Insider network role. Industry tags: Apps, Employee Benefits, Family, Fitness and Wellness, Health Care, Health Diagnostics, Healthcare, mHealth, Personal Health, Women's. Skills: Business Operations, Growth Strategies, Enrollment Management, Data Analysis, Operational Excellence, Customer Success, Product Management, Quantitative Analysis, Team Leadership, Process Optimization. Locations: Texas, USA, New York, USA, Remote, New York, NY, USA. Work mode: remote.

Senior Decision Scientist, Measurement & Insights at Maven Clinic. Femtech Insider network role. Industry tags: Apps, Employee Benefits, Family, Fitness and Wellness, Health Care, Health Diagnostics, Healthcare, mHealth, Personal Health, Women's. Skills: Data Visualization, Data Architecture, Collaboration, Statistical Modeling, Experimentation. Locations: Texas, USA, New York, USA, Remote, New York, NY, USA. Work mode: remote.

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: Maven is looking for a Senior Associate, Resolution Response Team who will lead the end-to-end resolution of complex, high-risk member escalations, serving as a Tier 2 senior owner within the Resolution Response Team to ensure every escalation is handled consistently, efficiently, and at the right level the first time — restoring member trust while protecting Maven, its clients, and its members. This is a non-exempt, Monday–Friday position with hours of 8:30 a.m.–5:00 p.m. ET and occasional weekend coverage as needed. What You’ll Do: - Own escalated member cases end-to-end, serving as the single accountable owner for moderate-to-high complexity issues across billing, reimbursement, benefits, coordination of benefits, network exceptions, and service breakdowns. - Conduct structured investigations using the established triage framework (Category → Owner → Macro → Checklist → SLA → Escalation Path), reviewing ticket history, call recordings, prior guidance, client documentation, spend, and reimbursement records before resolution. - Lead service recovery by reviewing low-rated interactions, conducting proactive outreach (call-first where possible), applying de-escalation protocols, and confirming closed-loop resolution with a written member recap. - Serve as the primary cross-functional bridge across MBS, Support, Care Delivery, Client Success, Payment Operations, Network Operations, Product, Engineering, and Legal/Compliance to coordinate corrective action and accelerate resolution. - Communicate with members using approved macros and empathy-led, legally protective language; provide CSMs with concise case summaries and polished client-facing messaging when needed. - Identify and route risk using Critical/High/Standard severity and SEV 2/SEV 3 legal protocols for legal, compliance, discrimination, or regulatory exposure. - Maintain precise documentation in Zendesk and the escalation tracker, applying granular themes, reason codes, and ownership tags to enable reliable root-cause reporting. - Identify escalation trends and drive macro, playbook, and process improvements that reduce recurrence and prevent repeat escalations. What You’ll Bring: - Bachelor’s degree in Healthcare Administration, Business, Communications, or related field preferred, or equivalent experience; 3+ years in escalation management, member/customer advocacy, health benefits, or healthcare operations. - Experience resolving complex, multi-stakeholder escalations; strong knowledge of employer-sponsored benefits, reimbursement and claims workflows, and the fertility/family-building member journey. - Familiarity with Zendesk, Jira, Guru, Google Sheets, and Looker. - Highly organized and detail-oriented, with strong critical thinking, root-cause analysis, and structured case management skills. - Excellent verbal and written communication, with strong de-escalation skills and the ability to translate complex benefits and billing issues into clear resolution plans. - Sound legal and risk judgment, with the ability to identify when to involve Legal, Compliance, or leadership and collaborate effectively across teams. - Empathetic, composed, and member-centric, with the ability to navigate high-emotion, high-stakes cases through resolution. - Resourceful, solutions-oriented, and comfortable with shifting priorities; motivated to improve processes, build scalable playbooks, and prevent repeat escalations The base salary range for this role is $98,000 - $115,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role Maven is looking for a VP of Business Operations to own the operating engine behind our core business — beginning with one of the most important numbers in the company: enrollments. This role is accountable for driving member enrollment into Maven’s programs across our core business and, by extension, the revenue those enrollments generate. It also owns three central functions that determine how well the rest of the company executes: AI enablement, central operations, and strategy & operations. Enrollment is not a single-team problem. It sits at the intersection of nearly every function at Maven, and this role is built for someone who thrives there. You’ll partner daily with Client Success (who own the client relationships that unlock eligible populations), Marketing (member acquisition and lifecycle), Product (enrollment experience and funnel), Finance (targets, forecasting, and unit economics), Data (measurement, segmentation, and attribution), and Clinical and Operations teams. Because so many teams touch enrollment, a core part of the job is holding those cross-functional partners accountable to their piece of the machine — the engine only works when every team delivers its part. This is a senior leadership role with a broad and growing remit. You will build, lead, and develop a multi-function organization — including leaders who own member growth, central operations, strategy & ops, and AI enablement — and you will be measured on what those teams collectively deliver. You set the strategy, define the operating cadence, and raise the bar for analytical rigor across a wide cross-functional surface. We’re also looking for someone who can expand the definition of the job. A great deal of enrollment optimization work is already underway, but there is not enough strategic thinking about fundamentally new ways to drive enrollments — approaches that don’t simply depend on securing permission to communicate with a client’s employees. You are accountable for ensuring your team finds and opens those new avenues, and for creating the conditions and analytical foundation that let them do it. What You’ll Do - Own member growth for the Core Business: Be directly accountable for enrollment targets across Maven’s core business and for the revenue those enrollments drive. Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue to deliver the results quarter over quarter. - Build and run a scalable enrollment engine: Own the full journey from eligible population to enrolled, activated member — spanning client launches, member acquisition and messaging, the enrollment product experience, and re-engagement of eligible-but-not-enrolled members. - Deliver AI enablement across the organization: Own the function that introduces new ways of working with AI at Maven — and, just as importantly, measures them. Build the adoption playbook, instrument usage and impact team by team, and continuously optimize the value the company gets from how Mavens use AI in their day-to-day work. - Lead the central operations team: Own the function that enables our member operations and client operations teams to deliver more operationally excellent service. Ensure the systems, tooling, and processes both teams rely on are effective and scalable — built to absorb growth rather than constrain it. - Lead the strategy and operations team: Own a central strategy & ops function that brings analytical rigor and operating discipline to teams across the org, with specific focus on partnering with Sales, Client Success, and Payer Growth. - Optimize relentlessly around data: Build and consistently iterate on the funnel, and create systems that enable quick diagnoses of opportunities. Build operational metrics that act as leading KPIs for each team contributing to enrollments and bring quantitative rigor into how teams execute against targets. - Hold the cross-functional machine accountable: Partner daily with Client Success, Marketing, Product, Finance, Data, Clinical, Payer, Sales, and Operations — and hold each team accountable to its operational KPIs in the enrollment process. Serve as the connective tissue that keeps every part of the engine delivering. - Instrument and forecast: Partner with Data and Finance to build the measurement, segmentation, attribution, and forecasting needed to know exactly what is and isn’t working, and to forecast enrollment and revenue with confidence. What You’ll Bring - 12+ years of experience driving growth, enrollment, acquisition, revenue, or business operations outcomes, with a track record of personally owning and hitting a number — ideally in healthcare, benefits, marketplaces, consumer subscription, or another environment with a complex funnel and multiple stakeholders. - Proven people and organizational leadership. You have built and led multi-team or multi-function organizations, hired and developed leaders beneath you, and delivered results through a team rather than solely through your own execution. - Elite quantitative ability as a core competency. You can build and interrogate a funnel model yourself, size opportunities, design experiments, and instinctively optimize around data rather than intuition. Strong quant is non-negotiable. - Strategic range across functions. You can set direction for several distinct teams at once — growth, operations, strategy, and enablement — sequence their priorities, and push each toward fundamentally new approaches rather than incremental improvement. - Operational systems and scaling experience. You have owned the tooling, processes, and systems that service or operations teams depend on, and know how to make them effective and scalable ahead of demand. - AI fluency and conviction. You have a point of view on where AI creates real leverage in a business, and the discipline to measure it rather than assume it. - Cross-functional leadership and accountability. Proven ability to align and mobilize many teams — Client Success, Marketing, Product, Finance, Data, Clinical, Operations — around a shared goal without direct authority over most of them, and to hold each accountable to its operational commitments. - Commercial instincts. You understand how enrollment translates into revenue and unit economics, and you can partner with Finance on targets and forecasting. - Comfort in a fast-paced, mission-driven environment with high visibility and direct accountability for a top-line company metric. The base salary range for this role is $275,000 - $320,000 per year. You will also be entitled to receive bonus, equity, and benefits. Individual pay decisions are based on qualifications, experience, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the role This isn't a vertical-specific role. Maven is looking for an experienced decision scientist who works across the seams—connecting clinical product, member experience, and our AI and healthcare initiatives into one coherent story. You'll tie the narrative together: building cross-functional reporting that gives every team a shared view of what's working and why, and partnering on the data architecture that makes the whole team faster. Instead of owning one surface, you'll work the connective tissue between them—surfacing insights that only appear when you look across the entire experience. You're equally at home in the details of measurement and in the big-picture framing that turns data into direction. You know the highest-leverage work often isn't answering one question well—it's building the systems and shared language that let everyone answer their own questions better. As a Senior Decision Scientist, you will: - Own our key cross-functional reports end to end—understanding not just how they're built but why each metric matters and how the teams that depend on them make decisions - Consolidate fragmented reporting into a coherent, shared view across clinical product, member experience, and our AI and healthcare work, so every team operates from the same source of truth - Surface the insights that only become visible when you look across surfaces rather than within a single one, and translate them into clear direction for stakeholders - Partner on the design of scalable data architecture (primarily using SQL and Python), reducing one-off requests and letting every team answer its own questions faster - Define success metrics with partners across Product, Engineering, and Operations, and pair rigorous measurement with big-picture framing - Establish the shared language, standards, and best practices that make the whole team faster and sharper—mentoring other analysts along the way Minimum Qualifications: - 5+ years of relevant analytics or data science experience, with a track record of cross-functional or cross-surface work - Fluency in SQL, DBT, and a strong background in data visualization - Proficiency with at least one BI tool (Tableau, Looker) - Hands-on experience with Python or R - Demonstrated ability to design scalable data structures and reporting from both internal and 3rd party sources - An ability to juggle long-term, strategic projects alongside ad hoc, urgent requests - Excellent collaboration and communication skills, with a proven ability to turn data into direction for cross-functional stakeholders Preferred Qualifications: - Experience working with event-based data - Knowledge of experimentation and/or statistical modeling - Experience building shared measurement frameworks or semantic/metrics layers used across multiple teams The base salary range for this role is $174,000 - $205,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Senior Manager, GRC at Maven Clinic. Femtech Insider network role. Industry tags: Apps, Employee Benefits, Family, Fitness and Wellness, Health Care, Health Diagnostics, Healthcare, mHealth, Personal Health, Women's. Skills: Information Systems Security, ISO/IEC 27001, Software Project Management, Written Communication, Consumer Engagement, Audit Management, Risk Management, Vulnerability Management. Locations: Texas, USA, New York, NY, USA. Work mode: on site.

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: We're looking for a GRC Manager to own governance, risk, and compliance for our B2B health benefits platform. You'll act as the team lead for our GRC function, working closely with one other team member to run audits, write policies, answer RFIs, and monitor controls day to day. This role touches almost every team: partnering with Engineering, IT, and HR to gather evidence and close gaps; working directly with customers and their security teams during due diligence; and managing auditor relationships through certification cycles. You'll also bring solid project management skills, sequencing audits, tracking remediation, and hitting deadlines across multiple concurrent workstreams. You'll report directly to the CISO/Head of Security and act as the organization's primary voice on compliance posture. You will interface internally and externally with customers, auditors, and partners. Our platform facilitates virtual health visits for employer-sponsored benefits, which means security, privacy, and compliance are core to customer trust and our ability to sell into enterprise and health-plan accounts. What You'll Do: External Audit & Certification Management - Own continuation and renewal of our SOC 2 (Type II) and HITRUST certifications end-to-end. You'll scope each cycle, pull evidence, work directly with auditors, and track remediation through to the final report. - Lead the ground-up establishment of ISO 27001 and ISO 42001 certification programs. That means gap assessments, control mapping, writing ISMS/AIMS policies and statements of applicability, gaining cross team buy in, and getting us ready for initial certification audits. - Manage the annual/ongoing audit calendar across all frameworks, coordinating with internal stakeholders (Engineering, IT, HR, Legal) to gather evidence and close findings on time. - Track regulatory and framework changes (HIPAA, state privacy laws, ISO updates) and translate them into control updates. Customer-Facing Security & Compliance - Serve as the primary owner of security questionnaires and RFIs/RFPs for the Sales and Customer Success teams. Ensure responses to prospect and customer’s due-diligence requests are accurate and on deadline. - Maintain a security knowledge base / answer library to reduce turnaround time on recurring questions. - Partner with Sales Engineering and Account teams to represent our security and compliance posture directly in customer calls when needed. You'll join customer calls directly when security is a blocker in the deal. - Manage relationships with customers' internal security/compliance teams during onboarding and renewal cycles. Internal Audit & Control Monitoring - Build and run an internal audit/control-monitoring program focused first on verifying that externally audited controls are actually operating day-to-day. - Flag control gaps or process drift to the CISO/Head of Security before they become audit findings. - Over time, expand scope beyond audited-control verification into broader internal audit territory (policy adherence, vendor risk, operational risk) as bandwidth allows. What You'll Bring: Required: - 6+ years of experience in GRC, information security compliance, or IT audit, with direct ownership of at least one SOC 2 or similar audit cycle from start to finish. - Working knowledge of SOC 2, HITRUST, and ISO 27001 frameworks hands-on . - Experience responding to customer security questionnaires/RFIs, ideally in a B2B SaaS or healthcare-adjacent environment. - Strong cross-team collaboration skills. You'll regularly work with Engineering, IT, HR, Legal, and Sales to gather evidence, close control gaps, and keep everyone aligned on deadlines. - Solid project management instincts: able to sequence overlapping audits and certification projects, track dependencies and remediation items, and hit dates without needing someone else to manage the plan for you. - Strong written communication; you'll be writing policies, RFI responses, and audit narratives that both auditors and non-technical stakeholders need to understand. Strongly preferred: - Direct experience standing up a new certification (SOC2, HITRUST, ISO 27001 and/or the newer 42001 AI management standard) rather than just maintaining an existing one. - Experience with GRC/compliance automation tooling (Vanta, Drata, Secureframe, Hyperproof, or similar). - Background in health tech, digital health, or another regulated B2B vertical (fintech, insurtech) where compliance is a sales enabler. - A relevant certification such as CISA, CRISC, CISSP, PMP or CAPM, CISM, CTRC/CAP. - Exposure to vulnerability management or IT operations well enough to meaningfully audit those processes rather than just take reports at face value. - Experience partnering with Sales/Sales Engineering as a technical or compliance resource during the deal cycle. The base salary range for this role is $170,000 - $201,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Director, Marketing Operations at Maven Clinic. Femtech Insider network role. Industry tags: Apps, Employee Benefits, Family, Fitness and Wellness, Health Care, Health Diagnostics, Healthcare, mHealth, Personal Health, Women's. Skills: Marketing Operations, Analytics, Data Governance, Hubspot, Salesforce.Com, Budget Process, A/B Testing, Team Leadership, Software Project Management. Locations: Texas, USA, New York, USA, Remote, New York, NY, USA. Work mode: remote.

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) As an Associate, Payments [RCM] at Maven, you will: - Review and process complex claims related to Maven's fertility treatments, procedures, applicable medications, and expenses tied to additional paths to parenthood, in accordance with company policy and benefit plan designs - Review claim to Identify instances of denials, underpayments, overpayments - Prepare and submit timely, well-documented appeals and reconsiderations to insurance payers for expedited re-processing of claims - Communicate directly with insurance representatives to follow up on appeals and resolve claim issues - Identify patterns or trends in denials and escalate systemic issues to management - Verify member eligibility and benefits ahead of and during claims processing - Resolve eligibility discrepancies between payer records and member/benefit plan data - Coordinate prior authorizations where applicable to fertility treatment coverage - Facilitate timely and accurate payments and resolve payment disputes across payers and claims - Post and reconcile payments against expected reimbursement; research underpayments and unapplied cash - Work with both internal and external cross-functional stakeholders to ensure a smooth and efficient payment process - Maintain and improve SOPs for all Revenue Cycle Management processes We’re looking for you to bring: - 2-4 years of experience in revenue cycle management, benefits management, or insurance billing, focused on claims and collections - Understanding of medical billing, coding, insurance claims processing, and revenue cycle management (fertility claims experience is a plus) - Excellent written and spoken communication skills - Proficiency with relevant claims/collections software (Availity, Stedi, or similar) - Proficiency in Microsoft Office tools or Google Suite Tools - Experience leveraging AI tools to streamline processes and workflows - Ability to work independently and as part of a team - Strong organizational skills; demonstrated ability to multi-task and manage time effectively - Bachelor's degree is a plus The base salary range for this role is $81,000-$95,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: Maven is looking for a Director of Marketing Operations who will own the systems, data, and reporting infrastructure behind our B2B Growth Marketing team — from HubSpot/Salesforce instrumentation to pipeline attribution to the budget that funds it all. This person will lead a team across marketing analytics, marketing operations, and web optimization, and serve as the go-to partner for Sales, RevOps, Strategic Finance, and Client Success on shared data and reporting. Reporting to the Senior Director of Growth, they'll bring structure and rigor to a fast-moving org, ensuring marketing's numbers hold up in front of executive leadership. What You’ll Do: Marketing Technology, Data & Attribution - HubSpot instrumentation (and its integration with Salesforce): own lead management strategy, campaign orchestration and tracking, and stage definitions for the B2B funnel. - Pipeline attribution: own marketing's multi-touch attribution methodology and represent it in cross-team pipeline conversations. - Data governance: maintain data dictionaries and definitions (MQL/MQA thresholds, pipeline vs. bookings vs. revenue) so reporting stays consistent as tools and AI use expand. - Martech stack: own B2B-facing tools and integrations, including CaliberMind, GA4, HubSpot, Qualified, Webflow, and evaluate new tooling as needs evolve. - Training and enablement: ensure the has the resources and knowledge to own the reporting and orchestration of their channels. Analytics & Reporting - KPI ownership: define and maintain B2B marketing metrics (MQLs, MQAs, pipeline coverage, Pipe-Spend ratio) and the reporting cadence behind them. - Executive reporting: build and deliver pipeline briefings and performance readouts for B2B marketing leadership. - Dashboards: own the B2B analytics stack across CaliberMind, Looker, Data Studio, Salesforce, and GA4, and keep it accurate as definitions change. - FY planning support: partner with Strategic Finance and RevOps on fiscal year target-setting, run-rate projections, and scenario modeling for B2B pipeline and budget as well as org-level OKR setting. Budget & Planning - Budget ownership: oversee the B2B marketing budget, including forecast, actuals, monthly reconciliation, and shifts across programs and months. - Vendor management: track spend and manage relationships with external vendors. - FY planning: lead annual and quarterly budgeting and planning for B2B Growth Marketing in partnership with Strategic Finance. Marketing Website & CRO - Marketing website: manage the web team that owns navigation, landing pages, and on-page SEO/AEO for the Enterprise/B2B experience. - Testing and optimization: run a structured A/B testing and CRO program for B2B landing pages. - Accessibility: maintain WCAG 2.1 AA compliance across the B2B site experience. Team Leadership & Cross-Functional Partnership - - People leadership: manage and develop a team covering marketing analytics, marketing operations, and web optimization. - Process and tooling: set the team's operating rhythm and own its project management tooling (Asana and Jira). - Builds with AI: personally build AI-powered workflows for reporting, analysis, and campaign operations that enable the team to make better decisions and scale without additional headcount. - AI enablement: lead rollout of AI tools within B2B Growth Marketing, including data governance for tools connected to live CRM and marketing data, and set the team's judgment for where AI helps and where it doesn't. - Cross-functional partnership: serve as B2B Growth Marketing's primary point of contact for Sales, SDR, RevOps, Strategic Finance, and Client Success on shared data, process, and reporting questions. What You’ll Bring: - 8+ years in B2B marketing operations, analytics, or revenue operations, ideally supporting complex or enterprise sales cycles. - Hands-on ownership of a marketing automation platform (HubSpot or similar) and the integration with Salesforce, including lead routing, lifecycle stages, and campaign orchestration. - Experience building and defending pipeline or marketing attribution models with Sales and Finance stakeholders. - Track record owning multi-million dollar marketing budgets, including forecasting, actuals, and reconciliation. - Experience owning a B2B marketing website and CRO program, including A/B testing and accessibility standards. - Experience managing and developing a high performance team. - Sharp, direct communicator, comfortable presenting pipeline and Marketing performance data to executive leadership. - Comfortable operating in a fast-changing org structure and building processes from ambiguity. - Experience rolling out AI tools within a marketing team, with an eye toward data governance and accuracy. The base salary range for this role is $170,000 - $200,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About The Role: We're looking for a Vice President of Communications to make Maven one of the most recognized, trusted, and culturally relevant brands in women's and family health. Maven has spent more than a decade changing how women and families access healthcare. Today, we serve millions of members through employers, health plans, and directly as consumers—and we're entering a new chapter where the opportunity for Maven's brand is as significant as the opportunity for our business. We're looking for a communications leader who knows how to help build a consumer brand, not just manage a corporate reputation. Reporting to the Chief of Staff in the Office of the CEO, you'll own Maven's communications strategy across consumer and corporate PR, social media, executive communications, employer brand, and internal communications. You'll shape how Maven shows up everywhere from the New York Times and Today Show to Instagram and TikTok, LinkedIn, industry conversations, and our own company meetings. You'll be responsible for turning Maven's products, members, providers, research, data, and point of view into stories people want to talk about. You'll create cultural moments, build relationships with the journalists and creators shaping conversations about women's health, and establish Maven and its leaders as defining voices on the issues transforming healthcare. This is both a strategic and hands-on role. We're looking for someone with exceptional taste, instincts, judgment, and writing ability who can see the story before everyone else does—and knows how to make it matter. What You’ll Do: - Maven's global communications strategy across consumer PR, corporate communications, social media, executive communications, employer brand, and internal communications - A consumer PR strategy that makes Maven part of the cultural conversation around women's health, fertility, pregnancy, parenting, menopause, weight and metabolic health, and the changing expectations consumers have of healthcare - Proactive earned media across consumer, lifestyle, health, business, technology, and culture—building deep relationships with the journalists, editors, producers, creators, and influencers who shape those conversations - Communications for major Maven product launches, research, partnerships, campaigns, company milestones, and cultural moments, turning announcements into stories that break through - Creative, communications-led campaigns that use Maven's data, member stories, clinical expertise, research, and cultural insights to create conversation and build brand awareness - A clinical storytelling strategy that turns Maven's clinical research, outcomes, proprietary data, and provider expertise into compelling stories that build trust and differentiate Maven—partnering closely with our clinical and research teams to translate evidence into narratives that resonate with consumers, employers, health plans, and the broader healthcare community - A pipeline of powerful client and member stories that bring Maven's impact to life—from the individual member whose care changed because of Maven to the employer or health plan seeing measurable improvements in outcomes and cost—building the systems, relationships, and creative formats to tell those stories consistently across earned media, social, executive communications, events, and Maven's own channels - Maven's organic social strategy across platforms, building a distinctive voice and point of view rather than simply distributing company news - Executive communications and thought leadership for the CEO and executive team, including speeches, media, social media, major events, opinion pieces, and moments that establish Maven's leaders as important voices in healthcare, technology, and business - Maven's corporate narrative and reputation, ensuring we tell a clear, differentiated story about what we're building, why it matters, and why Maven is uniquely positioned to lead the next era of women's and family healthcare - Maven's employer brand, partnering with People to tell the story of what it means to build a career at Maven and attract exceptional talent - Internal communications across Maven, including company-wide meetings, major announcements, leadership communications, and the narratives that help employees understand where we're going, why, and what matters most - Issues and crisis communications, bringing excellent judgment and calm leadership to high-stakes moments - A high-performing communications organization that moves quickly, has exceptional standards, and measures its success by impact—not activity What You’ll Bring: - You've spent 10+ years building brands and shaping narratives through communications, with leadership experience at a high-growth consumer, technology, healthcare, or driven communications for a political campaign. - You understand what makes a story travel, what journalists and consumers care about, and how brands earn attention rather than simply buying it. - You have deep relationships across consumer, lifestyle, health, business, and technology media and a track record of generating sustained, high-impact earned coverage—not just around announcements, but through ideas, trends, data, people, and cultural moments. - You understand how modern communications works beyond traditional media. You have strong instincts around social, creators, influencers, podcasts, events, and emerging channels, and know how earned and owned media reinforce each other. - You're an exceptional storyteller and writer. You can turn a complicated healthcare product, clinical study, business strategy, or cultural shift into a simple narrative people remember. - You've built executives into distinctive public voices. You're comfortable challenging and advising a CEO, know when an executive should enter a conversation and when they shouldn't, and can capture someone else's voice rather than imposing your own. - You know how to create moments, not just respond to them—from original research and consumer data to unexpected partnerships, campaigns, events, and stories that get people talking. - You understand how to protect a brand as well as build one, with experience navigating sensitive issues, crises, and complex stakeholder environments with excellent judgment. - You've led internal communications in a fast-growing organization and understand that employees are one of a company's most important audiences. - You're comfortable operating in a regulated and high-trust category where creativity has to coexist with accuracy and credibility. - You're both strategic and deeply hands-on. You can develop a multi-year communications strategy and then rewrite a headline, pitch a reporter, edit a CEO post, or shape an all-hands narrative yourself. - You know how to measure communications beyond impressions and press hits, connecting the work to brand awareness, consumer consideration, reputation, talent, and business outcomes. - High standards, exceptional taste, intellectual curiosity, low ego, and a bias toward action. Why This Role: Women's health is having a cultural moment—but the healthcare system still hasn't caught up. Millions of women are demanding better answers about fertility, pregnancy, menopause, weight, hormones, mental health, and how their bodies change throughout their lives. At the same time, AI, new therapeutics, changing consumer expectations, and a new generation of healthcare companies are reshaping what's possible. Maven has an opportunity not only to participate in that conversation, but to help define it. We have more than a decade of experience caring for women and families, millions of members, thousands of employer and health plan customers, an extraordinary provider community, a growing body of clinical research, and a rapidly expanding consumer business. That creates an almost unlimited supply of stories worth telling. The opportunity is to turn that foundation into one of the most important and recognizable brands in women's health. You'll work directly with the CEO, Chief of Staff, Marketing, Clinical, Product, People, and the broader leadership team to determine how Maven shows up in the world—and build a communications organization capable of making Maven as culturally relevant as the problem we're solving. This role requires active work authorization in the US. NYC strongly preferred, with regular in-person collaboration at Maven's New York headquarters and travel as needed. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role As a staff level software engineer at Maven Clinic, you will be responsible for driving the technical vision and roadmap for our Infrastructure Teams. You will lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing opportunities in our product and platform systems. You will work closely with cross-functional teams to ensure the delivery of high-quality products and features that meet the needs of our customers and adhere to Maven's quality standards. Key Responsibilities - Lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing needs of Maven's platform and backend teams. - Propose, design, develop and implement cloud-based solutions that ensure the agility, flexibility, and scalability of our systems. - Drive technical design discussions and provide guidance to team members on best practices, coding standards, and architecture principles. - Collaborate with and lead cross-functional teams to drive the development of new features and products, ensuring they meet the needs of our customers and adhere to Maven's quality standards. - Mentor and guide and mid-level engineers, helping to develop their technical skills and cultivate a culture of continuous learning and improvement. - Identify and evaluate emerging technologies, tools, and trends that can drive innovation and improve the efficiency and effectiveness of our engineering processes. Qualifications - Bachelor's or Master's degree in Computer Science or related field, or equivalent experience. - Minimum of 8 years of experience in backend development and platform architecture, with a proven track record of building highly scalable, performant, and reliable systems. - Experience designing and implementing complex distributed systems, including microservices architecture, containerization, and orchestration. - Strong expertise in developing cloud-based solutions, with hands-on experience in one or more cloud platforms (AWS, Google Cloud, Azure, etc.), including infrastructure as code and serverless architectures. - Comprehensive knowledge and hands-on experience with containerization and orchestration technologies such as Docker and Kubernetes. - Proficiency in multiple programming languages (Java, Python, Go, etc.) - Experience leading technical design discussions and providing guidance on best practices, coding standards, and architecture principles. - Strong problem-solving and analytical skills, with a proven ability to deliver high-quality code in a fast-paced environment. - Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior engineers. - Experience leading technical design discussions and providing guidance on best practices, coding standards, and architecture principles. - Strong problem-solving and analytical skills, with a proven ability to deliver high-quality code in a fast-paced environment. - Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior engineers. The base salary range for this role is $230,000 - $270,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: We are looking for a mission-driven internationally-based Care Advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As an internationally-based Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform. Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for 9am-5pm local time (UK region). What You’ll Do: - Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments - Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs - Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately - Navigating members’ networks to ensure access to care, and investigating available support - Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member - Providing education and resources related to program needs - Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams - Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items - Participating in cross functional projects and collaborating with other departments where needed - Identifying referral needs and collaborating with Maven providers - Providing education on local healthcare systems and create in-person resource lists to help members navigate in-person care - Acts as a resource for our members and team on local APAC region and healthcare system - Anticipating and addressing member’s social determinants of health needs - Any other duties as assigned What You’ll Bring: - Fluency in English and other languages both verbal and written - A background in allied health, human services, or healthcare - 1-2+ years of direct patient care experience or digital health - Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment - Ability to remain flexible with changes and have a growth mindset - Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes - Experience achieving KPIs relevant to engagement, satisfaction and productivity - Proficiency in navigating new technologies and systems as part of working on a remote team - Fluent in healthcare terminology, both in English and other languages preferred - Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, options counseling, menopause, adoption, surrogacy preferred - Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk preferred - Certification or licensure in a healthcare related field preferred The base salary range for this role is £33,000.00 - £38,478.00 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: Client Operations is the engine behind how Maven shows up for its clients throughout and post go-live. The Client Support Team focuses on resolving issues, evaluating custom requests, and supporting client performance. This role sits on a newly built-out team reporting to the Senior Manager of Client Support. We're looking for a sharp, resourceful, and client-obsessed Client Support Specialist to join a fast-paced team. In this role, you'll build a deep understanding of client needs and Maven's internal capabilities, partnering with your manager to shape how the team prioritizes and operates. You'll exercise sound judgment on complex, evolving problems — escalating for direction when the path isn't clear — and you'll be trusted with real client-facing judgment calls early, identifying patterns that help Maven build for scale. What you'll do: - Identify patterns versus one-off issues at the ticket level to surface opportunities in process, product, or specific client relationships. - Use data and trends to diagnose what's driving issue volume or client friction. - Monitor and measure performance against key operational KPIs, using data to continuously improve outcomes. - Identify and fix root causes to reduce overall ticket volume and increase the ability to self-serve across client-facing and operational teams. - Prioritize across competing demands spanning client issues, custom requests, and performance work, partnering with your manager on what matters most and making sound calls on what to act on now versus later. - Manage a portfolio of open threads ranging from immediate decisions to early-stage scoping, keeping track of what's waiting on whom at every stage. - Navigate fluidly between client-facing teams and internal stakeholders, adjusting tone and approach to fit the audience and the ask. - Own follow-through on every open item until it's actually resolved, driving accountability regardless of how many stakeholders are involved. - Collaborate with stakeholders across most functions at Maven (Product, Engineering, Clinical, Legal, Finance, etc.), serving as the voice of the client in internal operational conversations. - As the team grows, help onboard and mentor newer team members. What you'll bring: - 4-6 years in a client support, operations, or client-facing ops role — health tech, healthcare, benefits, or another regulated/complex industry is a plus but not required. - Comfortable making a reasonable call with incomplete information, and comfortable being wrong sometimes as a result. - Take direction well, work autonomously, and also push back when something doesn't add up. - Proven track record independently managing complex, multi-stakeholder projects with measurable outcomes on timeline, quality, and client satisfaction. - Clear, concise executive communication across written, verbal, and in-the-room settings, with the judgment to know what to escalate, when, and to whom. - Strong analytical and problem-solving skills, with experience using data to frame decisions and measure impact. - Experience with escalation, exception-handling, or decision-approval workflows. - Bachelor's degree or equivalent experience. Bonus if you have: - Knowledge of key trends in the healthcare industry, particularly in women's and family health. - Prior payer-side experience at a health plan, TPA, or health services organization. - Familiarity with tools like Salesforce, JIRA, and Looker. - Experience working in a high-growth or startup environment. The base salary range for this role is $98,000.00 - $115,000.00 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: Maven is looking for a Senior Associate of RFP & Implementation Projects to own two core workstreams: RFP project management for prospective clients and new logo implementations. You'll work cross-functionally with Sales, Client Success, Marketing, Product, Engineering, and Data to deliver high-quality proposals and onboard new clients. This role will report directly to the Director of Client Delivery. What You’ll Do: - Own the end-to-end RFP lifecycle — from intake and response assignment through SME coordination, quality assurance, and submission — ensuring every proposal stays on track and on time. - Coordinate with SMEs, Sales, Marketing, Legal, and other stakeholders to produce accurate, tailored responses. - Maintain a library of standard, up-to-date RFP responses in Claude and reusable content (case studies, reporting samples) in Confluence to support a turn-key seller experience. - Proofread, format, and ensure consistency across all proposal documents. - Lead end-to-end implementations for new payer and channel partners — owning the project plan, timeline, risk management, and stakeholder communication across concurrent launches. - Partner with Sales, Client Success, Care Advocacy, Product, and Data teams to translate contractual scope into a configured, launched product. - Develop enough technical fluency to triage eligibility file issues and escalate appropriately — you don't need to own the SFTP plumbing, but you need to know when something's wrong. - Build trusted relationships with external partner stakeholders and proactively surface risks before they become blockers. What You’ll Bring: - 3-5 years in project management, ideally including RFP management and/or support. - A track record of building trusted relationships with internal and external stakeholders to drive alignment and execution. - Familiarity with the employer benefits ecosystem and digital health; ability to come up to speed on new product domains quickly. - A bias toward ownership — you create order from ambiguity and move forward without waiting to be told. - Strong written and verbal communication skills with high attention to detail. - Experience with Claude or other AI tools is a plus. The base salary range for this role is $98,000 - $115,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: Maven is looking for a Senior Member Services Specialist to take on our most complex and sensitive member cases. A few examples: a member’s reimbursement is denied and she wants it reviewed again mid-IVF cycle, while her clinic is asking for payment. Her Wallet card declines at the pharmacy, leaving her $900 out of pocket. Her employer changes plans two weeks before a scheduled transfer. Each case involves money, medical timelines, and a high level of trust. You’ll own cases like these from first contact through resolution, by phone and in writing. You’ll also handle everyday support volume, including appointment changes, login issues, enrollment questions, and partner programs. The mix shifts with demand, so breadth matters as much as depth. Our Member Services team supports Maven members 7 days a week. The shifts we’re hiring for are listed below in EST. - Monday–Friday, 8:30 a.m.–5:00 p.m. - Monday–Friday, 10:00 a.m.–6:30 p.m. - Monday–Friday, 1:00 p.m.–9:30 p.m. - Monday–Friday, 6:00 p.m.–2:30 a.m. - Tuesday–Saturday, 8:30 a.m.–5:00 p.m. weekdays; 9:00 a.m.–5:30 p.m. Saturday - Tuesday–Saturday, 10:00 a.m.–6:30 p.m. weekdays; 9:00 a.m.–5:30 p.m. Saturday - Tuesday–Saturday, 1:00 p.m.–9:30 p.m. weekdays; 9:00 a.m.–5:30 p.m. Saturday - Sunday–Thursday, 8:30 a.m.–5:00 p.m. weekdays; 9:00 a.m.–5:30 p.m. Sunday - Sunday–Thursday, 1:00 p.m.–9:30 p.m. weekdays; 9:00 a.m.–5:30 p.m. Sunday What You’ll Do: - Own complex and sensitive cases end to end, including appeals, denied claims and applications, coverage loss, COBRA, deductible disputes, and urgent care needs. - Take member calls on specialty workflows, including conversations that have already gone badly. - Understand what a member is actually asking for and apply the right workflow—knowing, for example, that a denial question and a formal appeal may require different handling. - Owning complex and sensitive cases end to end, including appeals, denied claims and applications, coverage loss, COBRA, deductible disputes, and urgent care needs - Taking member phone calls on specialty workflows, including the conversations that have already gone badly - Reading what a member is actually asking for. A question about a denial and a formal appeal look alike and are handled differently. So do a denied application and a denied claim - Investigating before you reply. Pull the history, find where it broke, and come back with an answer instead of a status update - Keeping members updated on their timeline rather than ours when a case takes days or weeks - Explaining coverage, eligibility, and reimbursement rules in language a member can act on, without promising an outcome you do not control - Driving cases that need Jira, Compliance, a clinic, or a benefits administrator to finish, and staying on them until they do - Knowing what is yours to solve and what needs to move, and handing off with enough context that nobody restarts your work - Carrying general support volume alongside the complex work as demand shifts across programs and channels - Noticing what members keep running into, and bringing it to your manager with a fix in mind - Working your assigned shift, including evenings, overnights, weekends, and holidays What You’ll Bring: - Investigate before responding: review the history, identify where an issue broke down, and provide an answer rather than a status update. - Keep members informed based on their timeline, especially when resolution takes days or weeks. - Explain coverage, eligibility, and reimbursement rules clearly and accurately, without promising outcomes you don’t control. - Drive cases requiring Jira, Compliance, clinics, or benefits administrators through resolution and follow through until they’re closed. - Know what you can solve independently, what needs to be escalated, and how to hand off with enough context that work doesn’t start over. - Balance complex escalations with general support volume as demand shifts across programs and channels. - Identify recurring member issues and bring forward practical solutions to improve the experience. - Work your assigned shift, including evenings, overnights, weekends, and holidays, as applicable. Nice to Have: - Experience with claims, appeals, reimbursement, or payments. - Experience with fertility benefits, specialty healthcare, or financial operations. - Experience with Zendesk, Jira, and Slack. - Experience mentoring peers or supporting QA programs. - Spanish fluency, written and verbal. The base salary range for this role is $82,000 - $96,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: Are you a relentless prospector with a knack for opening doors and sparking meaningful conversations? Maven is seeking a highly driven Sales Development Representative (SDR) to fuel our Growth team's pipeline within our most strategically important accounts. This isn't about qualifying leads; it's about actively hunting for new business in a focused, high-value territory, evangelizing Maven's mission, and directly impacting our ambitious growth targets. What You’ll Do: - Own Your Territory: Proactively identify and engage with new logo accounts in your assigned territory through strategic cold calling, personalized email sequences, targeted social selling, and pathways through direct-to-employer, consultants, health plans, and ecosystem partners. If your territory includes international contacts within a buying group, outreach extends to them too. - Command the Conversation: Master the art of the initial outreach. Engage prospects with insightful, value-driven conversations that uncover their critical needs and position Maven as the indispensable solution for women's and family health benefits. - Multithread and Progressing Open Opportunities: Go beyond the first meeting — multithread within target accounts and help progress opportunities through the deal cycle, working closely with the assigned seller. - Catalyst for Opportunity Creation: Work hand-in-hand with Account Executives, Payer AEs, and Consultants to seamlessly transition highly qualified prospects into active sales opportunities. - Run the Account Cadence: Own a recurring meeting and Slack channel for your territory, sharing account intelligence and recommended next actions with reps, growth execs, and the consultant growth team so outreach stays coordinated. - Strategic Data Management: Meticulously track and manage all outbound activities and prospect interactions within Salesforce. Your data integrity ensures a clear view of our pipeline and enables strategic decision-making. - Become an Industry Authority: Continuously deepen your expertise in Maven's innovative solutions and the evolving healthcare landscape. Leverage this knowledge to craft compelling narratives and secure executive-level meetings. - Exceed Targets: Consistently hit and surpass daily, weekly, and monthly lead generation and qualification targets, driving the overall success of our business. - Road Ready: Travel (~20%) as needed to support conferences and other prospecting events, expanding our reach and identifying new avenues for growth. What You’ll Bring: - A Bachelor's degree and/or 2+ years of highly successful outbound sales development or lead generation experience, preferably within SaaS or B2B, with a proven track record of exceeding quotas. - Exceptional communication skills: Your ability to craft persuasive emails and conduct compelling phone conversations is paramount. - A true self-starter with an unwavering, results-driven mindset: You thrive on autonomy and possess a strong ability to manage your time and prioritize tasks to maximize outbound impact. - Proficiency with Salesforce and other CRM tools to meticulously track your pipeline and performance. - Expertise in leveraging sales tools and software, including Microsoft and Google office suite, Salesforce, Zoominfo, and SalesLoft, to optimize your outbound efforts. - The resilience and adaptability to not only thrive but excel in a fast-paced, high-growth environment, consistently hitting ambitious sales targets. - A genuine passion for Maven's mission – your belief in women's and family health innovation will resonate authentically with prospects. Helpful experiences and backgrounds: - A burning desire to learn and grow within a dynamic environment. - A collaborative spirit with an interest in a team-based selling environment, contributing market insights to product development. - Experience navigating and excelling in a cross-functional, rapidly evolving landscape. The base salary range for this role is $70,000 - $90,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:fa5e07ba-2549-4f25-b1a7-e5cbdac8b0c9-1" data-turn-id-container="request-WEB:fa5e07ba-2549-4f25-b1a7-e5cbdac8b0c9-1" data-testid="conversation-turn-4" data-turn="assistant"> Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, and WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: Maven is building a new direct-to-consumer business, and we're making decisions every week that should be informed by real user insight: how women think about GLP-1 care, what makes a virtual clinic feel trustworthy, where our funnel loses people and why. We are looking for a part-time user researcher to own research end to end for our consumer team. This is a hands-on contract role for someone who can operate independently: you'll scope studies with product and design, recruit participants, run the research - either in-house or using a third party platform, and bring back insights the team actually uses. You'll also help us level up, shaping our tooling and research process as the team grows. This is a part-time contract engagement of approximately 10-20 hours per week, for an initial 6-month term with intent to extend or expand for the right person. The role is fully remote and open to candidates anywhere in the US. What You’ll Do: - Partner with product and design to identify the questions worth answering and scope research that answers them - Own the full study lifecycle: research plans, participant recruiting, moderation, analysis, and synthesis - Run both qualitative and quantitative work, from user interviews and usability sessions to surveys, choosing the right method for each question - Share insights in ways that travel: crisp readouts to the working team and digestible takeaways for the broader org - Help define our research tooling and process, recommending what we should adopt, drop, or change What You’ll Bring: - 5+ years of user research experience, including consumer products - True mixed-methods range: you've designed and fielded surveys with sound methodology and you're a skilled interviewer and moderator; you’re familiar with AI-augmented methods and tools. - A track record of running research end to end with minimal oversight, ideally as a contractor, consultant, or solo researcher - Strong synthesis and communication: you turn messy data into clear, decision-ready insights - Comfort in a fast-moving environment where research has to keep pace with weekly ship cycles - Experience in healthcare, tele-health, or another trust-sensitive consumer space is a plus - Experience researching subscription products or conversion funnels is a plus - Experience standing up research practices or tooling at an early-stage team is a plus The hourly rate for this role is $90 - $120 per hour. Individual pay decisions are based on qualifications, experience, and skillset. This is a 1099 contract position and is not eligible for Maven employee benefits. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, and WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: We are looking for a mission-driven care advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As a Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform. Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shifts: - Sunday-Thursday 3pm-11:30pm ET - Sunday-Thursday 11am-7:30pm ET - Tuesday-Saturday 7am-3:30pm ET - Tuesday-Saturday 3pm-11:30pm ET - Tuesday-Saturday 11am-7:30pm ET What You’ll Do: - Prioritize tasks and manage a schedule of high-volume introductory video appointments with members - Uphold our value of “moving fast” by promptly answering member questions, assisting with product-related needs, and providing personalized recommendations - Demonstrate our value of “walking through walls” by delivering an exceptional member experience and appropriately escalating concerns or questions - Navigate members’ healthcare networks to ensure access to care and investigate available resources and support - Coordinate with team members as needed to facilitate timely access to care, provide follow-up, and close the loop with members - Provide education and resources related to members’ program needs - Collaborate with cross-functional partners and team members across Care Delivery, Customer Support, Provider, and Product teams - Execute tasks that support an optimal member experience and take ownership of closing the loop on outstanding items - Participate in cross-functional projects and collaborate with other departments as needed - Identify referral needs and collaborate with Maven providers - Anticipate and address members’ social determinants of health needs What You’ll Bring: - A background in allied health, human services, or healthcare - 1-2+ years of direct patient care experience or digital health - Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment - Ability to remain flexible with changes and have a growth mindset - Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes - Experience achieving KPIs relevant to engagement, satisfaction and productivity - Proficiency in navigating new technologies and systems as part of working on a remote team - Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, fertility, options counseling, menopause, adoption, surrogacy is preferred, not required - Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk is preferred, not required - Certification or licensure in a healthcare related field is preferred, not required The base salary range for this role is $55,000 - $65,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: Maven is looking for a VP of Member Growth to own one of the most important numbers in the company: enrollments. This role is directly accountable for driving member enrollment into Maven's programs across our core business — and, by extension, the revenue those enrollments generate. You will own the enrollment engine end to end, from awareness through activation, turning eligible lives into engaged members. Enrollment is not a single-team problem. It sits at the intersection of nearly every function at Maven, and this role is built for someone who thrives there. You'll partner daily with Client Success (who own the client relationships that unlock eligible populations), Marketing (member acquisition and lifecycle), Product (enrollment experience and funnel), Finance (targets, forecasting, and unit economics), Data (measurement, segmentation, and attribution), and Clinical and Operations teams. Because so many teams touch enrollment, a core part of the job is holding those cross-functional partners accountable to their piece of the machine — the engine only works when every team delivers its part. This is a player-coach role. You will lead a small, high-caliber team while remaining deeply hands-on yourself every day. Although it carries a VP title, it is explicitly NOT a leaned-out management position for someone who wants to direct a team from a distance. This is a hard requirement: the person in this seat reads the data themselves, pressure-tests the funnel, drafts the plan, and does the work alongside the team. We are looking for a builder and operator who also develops people — not a manager who has stepped away from the work. We're also looking for someone who can expand the definition of the job. A great deal of enrollment optimization work is already underway, but there is not enough strategic thinking about fundamentally new ways to drive enrollments — approaches that don't simply depend on securing permission to communicate with a client's employees. This role is expected to find and open those new avenues, not just optimize the existing ones. What You'll Do: - Own member growth for the Core Business: Be directly accountable for enrollment targets across Maven's core business and for the revenue those enrollments drive. Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue to deliver the results quarter over quarter. - Build and run a scalable enrollment engine : Own the full journey from eligible population to enrolled, activated member — spanning client launches, member acquisition and messaging, the enrollment product experience, and re-engagement of eligible-but-not-enrolled members. - Expand the playbook and deliver new strategies to drive sustainable member growth : Think strategically and from first principles about new ways to grow enrollments beyond today's optimization work — including partnerships and approaches that don't rely solely on permission to communicate with a client's employees. Identify, size, and open avenues that expand the team's purview and unlock new growth. - Optimize relentlessly around data : Build and consistently iterate on the funnel, and create systems that enable quick diagnoses of opportunities. Build operational metrics that act as leading KPIs for each team contributing to enrollments and bring quantitative rigor into how teams execute against targets. - Hold the cross-functional machine accountable : Partner daily with Client Success, Marketing, Product, Finance, Data, Clinical, Payer, Sales, and Operations — and hold each team accountable to its operational KPIs in the enrollment process. Serve as the connective tissue that keeps every part of the engine delivering. - Operate as a player-coach : Lead and develop a small, high-performing team while staying in the execution and details. Set the bar for rigor and hands-on execution by doing the work, coaching through it, and multiplying the team's impact rather than stepping back from it. This is a role that comes with an expectation that you directly execute on the work. - Instrument and forecast : Partner with Data and Finance to build the measurement, segmentation, attribution, and forecasting needed to know exactly what is and isn't working, and to forecast enrollment and revenue with confidence. What You'll Bring: - 10+ years of experience driving growth, enrollment, acquisition, or revenue outcomes, with a track record of personally owning and hitting a number — ideally in healthcare, benefits, marketplaces, consumer subscription, or another environment with a complex funnel and multiple stakeholders. - A hands-on player-coach. You are energized by being in the details daily — the data, the funnel, the plan, the execution — and you lead a small team as a way to multiply your own hands-on impact, not to step back from the work. This is a hard requirement for the role. - Elite quantitative ability as a core competency. You can build and interrogate a funnel model yourself, size opportunities, design experiments, and instinctively optimize around data rather than intuition. Strong quant is non-negotiable. - Strategic range. Beyond optimizing what exists, you can spot and pursue fundamentally new approaches to enrollment that expand the team's purview — not just incremental improvements to current channels. - Cross-functional leadership and accountability. Proven ability to align and mobilize many teams — Client Success, Marketing, Product, Finance, Data, Clinical, Operations — around a shared goal without direct authority over most of them, and to hold each accountable to its operational commitments. - Commercial instincts. You understand how enrollment translates into revenue and unit economics, and you can partner with Finance on targets and forecasting. - Comfort in a fast-paced, mission-driven environment with high visibility and direct accountability for a top-line company metric. The base salary range for this role is $281,000 - $330,000 per year. You will also be entitled to receive bonus, equity, and benefits. Individual pay decisions are based on qualifications, experience, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven Clinic is looking for an Sr. HRBP to support our business through people partnership and talent program delivery. This role will partner closely with managers and leaders on team engagement, performance management and employee relations. The ideal candidate is a proactive and collaborative people partner who is comfortable navigating ambiguity, solving problems thoughtfully, and building strong relationships across the organization. As an Sr. HRBP at Maven, you will: - Partner with the HRBP team, managers and functional leaders to support employee engagement, team performance, and organizational effectiveness - Advise managers on employee relations, performance management, development conversations, and team dynamics - Manage employee relations issues and investigations for the teams you support - Execute core people programs including performance reviews, compensation cycles, engagement survey action plans, and talent planning processes - Analyze people trends and employee feedback to identify insights and actions - Use people analytics, business insights, and employee feedback to identify trends, assess organizational health, and drive engagement and retention strategies - Partner cross-functionally with Recruiting, People Operations, Legal, and Finance to support consistent employee processes and experiences - Identify process improvement opportunities and contribute to scaling people practices across the organization - Use AI tooling to automate manual workflows and increase your strategic impact - Build trusted relationships with employees and managers through responsive, thoughtful partnership - Contribute to broader People Team initiatives and cross-functional projects as needed We’re looking for you to bring: - 5+ years of experience in HR Business Partner, People Operations, Talent Management, or related HR roles - Experience partnering with managers and cross-functional teams in a fast-paced environment - Strong attention to detail with organizational rigor around data management and documentation - Strong communication, relationship-building, and problem-solving skills - Ability to manage multiple priorities and operate effectively in ambiguity - Enthusiasm for a start-up environment - Working knowledge of performance management, employee relations, and talent processes - Analytical mindset with comfort using people data and insights to inform recommendations - Strong judgment, empathy, and ability to build trust across all levels of the organization - Healthcare or healthcare technology experience is a plus, but not required. What is essential is a curiosity and business acumen to inform your understanding of the teams you support. - This role will support our Operations team in addition to other parts of the business, which includes front-line workers directly interfacing with our members. Experience supporting a front-line workforce is a plus but not required. The base salary range for this role is $140,000 - $165,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role is only open to candidates in the NYC-metropolitan area and will require you to be in-office for 3 days each week (Tuesday, Wednesday, Thursday). While flexibility will always be core to Maven’s policies, we also believe in the power of in-person connection. Our hybrid work policy was created with both principles in mind. This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven is looking for a commercially-minded and strategic Senior Client Success Manager to join our Client Success team, to own relationships with our highest-value employer accounts. In this role, you will manage relationships with large employer clients introduced through Maven’s health plan channel partnerships, working in close coordination with the health plan team who co-owns the broader strategic relationship. The Senior Client Success Manager will be the main point of contact for some of our larger accounts - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. You’ll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven’s revenue. This is not a reactive support role — it’s a commercial leadership position that requires equal parts relationship depth, analytical rigor, and business acumen. As Senior Client Success Manager at Maven, you will: - Own the net revenue retention outcome for your portfolio of large employer clients with direct accountability for renewal rates, expansion pipeline, and risk mitigation Build and maintain strategic account plans, including expansion opportunities, competitive threats (e.g., vendor consolidation, competitor displacement), and renewal milestones - Forecast renewal health on a defined cadence, proactively monitor client risk on an ongoing basis and establish documented risk mitigation plans as needed, flagging risk and develop Client Success Qualified Leads (CSQLs) by surfacing expansion signals — new populations, benefit line additions, geographic growth — and building the internal business case before handing to Sales - Partner with Renewals and Sales as the account quarterback: own the quality and completeness of every commercial handoff, ensuring these teams inherit a fully developed narrative with quantified ROI, stakeholder alignment, and a clear path to close - Own member enrollment and engagement campaigns that deliver measurable client business outcomes, developed in coordination with health plan partners and executed in adherence to channel-specific communication protocols and payer approval requirements. - Deliver Quarterly Business Reviews and data-driven business cases that translate Maven's clinical outcomes and member engagement into quantifiable ROI, tailoring messaging by stakeholder persona — cost containment and claims data for CFOs, utilization and engagement for Benefits leaders, retention and attraction narratives for CHROs - Proactively consult clients on program optimization and strategies to better support family building and their working parents, leveraging Maven’s industry expertise, benchmark data, and clinical outcomes to continuously demonstrate measurable business impact - Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores and revenue retention - Partner with health plan Account Executives to align on strategy, enrollment goals, and renewal timing while maintaining Maven’s distinct presence and value proposition within the partnership. - Collaborate with client leadership, broker and consultant partners, and other internal and external stakeholders to unlock additional business opportunities within your portfolio - Serve as the primary cross-functional point of contact — leading initiatives with Product, Engineering, Data, and Marketing to deliver exceptional client outcomes, and managing escalations in partnership with Member Support, Operations, Analytics, and Sales — with ownership of project timelines and accountability for deliverables - Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc. - Provide strategic analysis of member engagement performance and program metrics - Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans - Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts - Identify and address root causes of challenges, recommending scalable improvements to processes and systems to enhance client outcomes. - Act as a trusted decision-maker, balancing multiple perspectives and ensuring alignment with company priorities to drive key decisions forward. We’re looking for you to bring: - 7+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies, with demonstrated ownership of commercial outcomes (client retention, expansion, NRR), and a deep understanding of the employee benefits and healthcare landscape. - Demonstrate a proactive approach to adopting AI tools and technology, applying them to streamline workflows, generate insights, and elevate the client experience — with a mindset of continuous learning as the landscape evolves. - Experience working with large employer clients (10,000+ employees) is required - Experience working within or alongside channel partner or payer-distributed model is preferred. - Proven track record of positioning and executing marketing strategies that drive enrollment to drive to measurable client business outcomes - Passion for healthcare and influencing organizational change - Serve as a strategic partner to internal stakeholders, collaborating to deliver a seamless experience for Maven clients and partners, translating insights into product, process, and market improvements. Demonstrated history of contributing directly to net revenue retention through proactive renewal management, risk mitigation, and expansion pipeline development - Proven ability to broaden and deepen multi-threaded executive relationships (VP, CHRO, CFO, Benefits leaders, consultants), within client relationship, specific experience managing the relationships across both the individual employer group and health plan/channel partner stakeholder simultaneously. - Track record of partnering with Sales and/or Renewals teams to progress commercial opportunities, including developing CSQLs and building business cases for expansion - Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders - Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables - Possess analytical skills and strategic thinking- you’re strong on both IQ and EQ, with the ability to translate data, client performance into market insights and action planning in partnership with clients. - Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, and account management) - Willingness to travel 25-30% of the time for key client meetings and participate occasionally in our NYC office for relationship building and key meetings (quarterly basis) - Comfort operating in high-growth environments with evolving processes — you build the plane while flying it and see ambiguity as opportunity, not friction Helpful experiences and skills (if you don’t have them, you can learn them with us!): - Experience at a digital health company in the health, wellness, or family health space is preferred - Experience supporting health benefit programs for employer or payer clients is a bonus - Salesforce, Looker and/or Microsoft suite experience The base salary range for this role is $128,000 - 145,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset. New York, NY; Remote, US (Hub cities) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days . This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: We are looking for a mission-driven health coach to join our team to provide world-class care delivery services to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their best experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to adapt and grow as we implement data-driven strategies for improving the lives of our members through a shared coaching model. As a Care Coach, you’ll coordinate care for our members beyond the digital space. Through goal setting and program opt-in, you’ll drive behavior change and improved outcomes for higher risk members. Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shifts: - Tuesday - Saturday: 7am - 3:30pm EST ; 11am-7:30pm EST; 3pm-11:30pm EST - Sunday - Thursday: 11am-7:30pm EST What You’ll Do: - Drive program engagement by clearly communicating the value of Maven’s care coaching model, optimizing opt-in rates, and supporting long-term behavior change - Co-create SMART goals with members and own their progress by tracking adherence, adjusting care plans, and course-correcting within Maven’s clinical program design - Manage a caseload of members and engage with them through ongoing messaging, video appointments, and outreach - Adhere to clinical program guidelines and protocols while utilizing motivational interviewing skills and behavior modification techniques to remove barriers, influence sustained behavior change, and promote optimal health outcomes for members - Move fast to assess member knowledge and barriers and provide personalized health education to members across varying ages, backgrounds, cultures, and literacy levels - Collaborate with providers on members’ care teams to translate clinical recommendations into actionable next steps - Lead with data by remotely monitoring member health data and platform activity to identify risks early and follow established protocols and procedures to take appropriate action - Remove barriers to care by coordinating seamlessly across Maven’s digital network, in-person provider networks, and external partners as needed - Embrace a continuous-learning mindset by participating in and leading efforts to improve quality of care and clinical outcomes - Act as a team player by providing coverage to ensure that all members across the Maven platform receive appropriate care and timely responses when needed What You’ll Bring: - 1- 2+ years experience in health coaching or clinical work (e.g., nursing, behavioral health, or related field) with focus on patient education, motivational interviewing, and driving clinical outcomes - Demonstrated experience working with the maternity population and/or individuals navigating family planning or fertility care (trying to conceive, undergoing fertility treatment) - Training and experience coaching individuals to achieve specific health outcomes (ie, medication management, nutrition and exercise goals, managing blood pressure) - Ability to remain flexible with changes, work efficiently to meet member demand and have a growth mindset - Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes - Experience achieving KPIs relevant to patient outcomes, including but not limited to opt-in rates, follow-up adherence and member satisfaction - Demonstrated ability to quickly learn and adapt to new digital health tools and platforms, with comfort operating in a fast-changing tech environment - Embrace AI tools as part of daily workflows to enhance efficiency and improve member outcomes - Strong telehealth competency, including comfort in conducting phone outreach and video calls. Reliable access to high-speed internet - Health coaching certification (NBC-HWC or ICF) is preferred, not required - Experience in a start-up or fast-paced environment with ability to navigate systems quickly and adapt to change is preferred, not required - Experience coaching across multiple modalities such as video, text/chat, and phone; adapting communication style to fit member need is preferred, not required - Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk is preferred, not required The base salary range for this role is $62,000 - $73,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com . For general and additional inquiries, please contact us at careers@mavenclinic.com .