Match Group

Know where you belong. At Match Group, we are looking for a detail-oriented and proactive Benefits Analyst to join our team. In this role, you will play a key part in supporting the administration and compliance of our U.S. benefits programs, ensuring efficient communication and operational processes, and contributing to continuous improvement initiatives. The ideal candidate will have strong analytical skills, a customer-centric mindset, and the ability to collaborate with both internal and external partners to drive success in all areas of benefits administration. This role is hybrid (in office Tuesday–Thursday) out of our Dallas, TX office. How You’ll Make an Impact: • Benefits Communication: Partner with internal and external stakeholders to develop, promote, and distribute clear, timely benefits communications to ensure employees are informed about available offerings and changes. • Data Accuracy & Audits: Conduct regular audits to verify data integrity between Workday, payroll, and benefits carriers, resolving discrepancies as needed. • Billing & Invoice Management: Acts as the primary backup in benefits billing by reconciling invoices, creating purchase orders, and processing payments, ensuring accuracy and timely submission. • Program Administration: Assist in the development, implementation, and day-to-day management of comprehensive U.S.benefits programs, including medical, dental, vision, FSA, life insurance, disability, COBRA, and other perks. • Vendor Coordination: Manage data integration and work closely with benefits vendors to resolve enrollment issues and improve operational processes. • Employee Support: Respond to employee inquiries regarding benefits, investigate issues, identify trends, and provide timely resolutions. • Compliance Support: Ensure full adherence to government regulations and plan provisions, conducting audits, non-discrimination testing, required filings, and ACA reporting to maintain compliance across all benefit plans. • Process Improvement: Assist in identifying opportunities for process enhancements, collaborating on the development of more efficient benefits administration procedures. • Special Projects & Research: Support research initiatives, benefit events, and special projects aimed at optimizing benefits offerings and administration. What We're Looking For: • At least 3 years of benefits administration experience required. • Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience) preferred. • A solid understanding of benefit plan(s) principles, COBRA, ERISA, HIPAA, FMLA, and other domestic regulations related to benefits is required. • Proficiency in Workday is highly preferred. • Strong MS Office skills (Strong Excel) required. • Excellent communication, analytical, and problem-solving skills. • Strong organizational skills with the ability to manage multiple priorities in a collaborative, fast-paced team environment. • Demonstrated ability to work well with team members and business colleagues in the delivery of benefit initiatives as assigned.

Pairs（ペアーズ）は日本最大級マッチングアプリであり、理想のパートナーを探す累計登録数2700万以上のユーザーが利用しています。（25年現在）20以上のブランドを多言語で提供するMatch Groupの一部として、グループで培ったノウハウを活用して、グローバル展開を進めています。 ミッションである「人生に”あってよかった”と思ってもらえるものを」に向かってプロダクト開発部は日々躍進しており、生涯のパートナーを見つけるお手伝いになるよう、ユーザーがワクワクする新機能のリリースを重ねています。 Job Summary プロダクトバックエンドチームの一員として、Pairsの新規機能開発の最前線に立ち、プロジェクトの成功、ビジネス成果、そしてユーザーの幸福に直接的な影響を与えます。Match Groupの一部として、国際的なブランドや同僚と一緒に働く機会があります。 プロダクトマネージャーやフロントエンドエンジニア、その他の同僚との日々のコラボレーションが業務のドライバーになります。MySQL、DynamoDB、Redis、Elasticsearchを含めた多様な技術スタックを活用したバックエンドソリューションを設計から実装まで担当し、Pairsユーザーが理想のパートナーを見つけるためのリリースを行います。 バックエンドチームと一緒にデザインドキュメントやプルリクエストのレビューを行い、コードベースとチームのプラクティスの継続的な改善に貢献します。他のチームと頻繁にコラボレーションをして新たな挑戦を見つけ出し、組織に影響を与える機会を自ら作らせることができます。 What You’ll Do フィージビリティからリリースまで、新規機能のバックエンド開発を担当する スケーラビリティ、可観測性、保守性のあるバックエンドソリューションを設計、実装、運用する プロダクト、フロントエンド、BI、マーケティングなどの同僚と頻繁にコラボレーションをする デザインドキュメントとプルリクエストのレビューやプロセス改善の提案でチームに貢献する Qualifications 3年以上のチーム開発経験 Go言語（歓迎）を含む、汎用プログラミング言語でのプログラミングスキル システムデザインの知識（データベース、キャッシュ、メッセージキューなど） APIやバックエンドシステムの開発経験 パブリッククラウド（AWS、GCP）での開発経験 コミュニケーションとドキュメンテーションのスキル コラボレーションとプロダクトマインドを活かした開発に対するアプローチ Go言語およびバックエンド技術を学ぶ強い意欲 Tools we use プログラミング言語: Go, TypeScript 技術スタック: MySQL, DynamoDB, Redis, Elasticsearch, AWS/GCPの各種サービス 開発: Git, GitHub, GitHub Actions, Docker, Jira, Confluence, Slack AIツール: Claude Code Enterprise, Codex/ChatGPT Enterprise, Cursor Enterprise, Gemini Enterprise

Responsibilities 스튜디오 로드맵과 스쿼드 이니셔티브에 따른 제품 디자인 업무 수행 유저 리서치, 데이터 분석, A/B 테스트 등의 결과를 바탕으로 UX 개선 방향 설정 사용자 문제 정의부터 솔루션 도출까지의 프로덕트 디자인 프로세스 주도 서비스의 글로벌 사용자 경험 향상을 위한 UX/UI 설계 및 시각적 완성도 관리 제품 목표 및 비즈니스 KPI 달성을 위한 크로스펑셔널 협업 (PM, DEV, DA 등) 디자인 시스템의 지속적 개선 및 컴포넌트 관리 참여 Requirements 다양한 이해관계자와의 협업을 통해 프로젝트를 리드하며, 완성도 높은 결과물을 만들어낸 경험 사용자 중심 설계 사고 및 데이터 기반 문제 해결 능력 디자인 툴(Figma, Protopie 등)에 대한 숙련도 명확한 논리와 근거를 통한 디자인 의사소통 및 협업 역량 Preferred 영어 회화 능력 Hiring Process 고용 형태: 정규직 채용 절차: 서류전형 > Recruiter Call > 1차 면접 > 2차 면접 > 3차 면접 > 최종합격 (*필요 시 전형이 추가/변경 진행될 수 있습니다.) 지원 서류: 이력서 혹은 경력기술서, 포트폴리오 서류 전형의 경우 합격자에 한하여 개별 안내드릴 예정입니다.

[Android Team 소개] Android팀은 전 세계 수억 명의 사용자에게 즐겁고 안정적인 커뮤니케이션 경험을 제공하기 위해 끊임없이 서비스를 발전시키고 있습니다. 안정적이고 확장 가능한 아키텍처를 설계·구현하며, 네이티브 코드 기반 멀티테넌시 구조로 여러 앱을 효율적으로 운영합니다. 실시간 지표 모니터링과 성능 최적화를 통해 품질을 높이고, 팀원 간의 긴밀한 협업으로 Android 서비스를 지속적으로 성장시키고 있습니다. Responsibilities Feature development : 다양한 팀(기획·디자인·QA·서버)과 협업해 기능을 구현하고, 코드 공유 문화를 통해 팀 전체의 이해도와 품질을 높입니다. Code review : Pull Request 기반 리뷰를 통해 코드 품질을 유지하고, 상호 피드백으로 팀의 개발 역량을 향상합니다. Troubleshooting & performance : 앱의 안정성과 성능을 모니터링하며, 문제를 신속히 해결하고 주요 지표를 지속적으로 개선합니다. Architectural improvement : 새로운 기술과 아키텍처를 도입해 생산성과 유지보수성을 높이며, 일관성 있는 구조를 구축합니다. Requirements Android 개발 경력 9년 이상, 상용 서비스 및 대규모 사용자 환경 경험 보유 Android 플랫폼과 아키텍처 설계 전반에 대한 깊은 이해 Java, Kotlin, JVM 환경에 숙련되어 있으며, 리팩토링 및 구조 개선 경험이 풍부하신 분 비동기 처리(Coroutine, RxJava) 및 Thread-safe 프로그래밍에 능숙하신 분 Jetpack Compose 등 최신 Android 기술 트렌드에 익숙하고 효율적인 UI 구조 설계 역량 보유 성능 최적화·안정성 개선 경험과 함께, 코드 리뷰 및 지식 공유를 통해 팀 역량을 높이실 수 있는 분 Preferred Qualifications 멀티 모듈 설계 경험 및 아키텍처 개선 경험 WebRTC, 네트워크 관련 기술 이해 및 경험 단위 테스트, Mocking 등 테스트 자동화에 익숙한 분 코드 보안 및 안정성 강화에 관심이 높은 분 내부 세미나, 블로그 등으로 지식 공유를 즐기는 분 Hiring Process 고용 형태: 정규직 채용 절차: 서류전형 > 코딩테스트 > Recruiter Call> > 1차 면접 > 2차 면접 > 3차 면접 > 최종합격 (*필요 시 전형이 추가/변경 진행될 수 있습니다.) 서류 전형의 경우 합격자에 한하여 개별 안내드릴 예정입니다. 지원 서류: 자유 양식의 상세 경력기반 국문 또는 영문이력서(PDF)

At Match Group, we believe our people are at the heart of everything we do. As a Sr. Manager, People Business Partner, you will serve as a strategic advisor and thought partner to leaders across the E&E Vancouver Studio, including Plenty of Fish, The League, and Finance. This role is deeply embedded in the business, shaping culture, enabling leadership effectiveness, and driving people strategies that support growth, engagement, and long-term success. You will partner closely with E&E People leadership, People COEs, and the Match Group Central People team to deliver both studio-specific and E&E-wide people initiatives. This role is based in Vancouver and is expected to have a strong in-office presence (Tues-Thurs) to support leaders and employees alike. How you’ll make an impact: Serve as the primary strategic People Business Partner for the E&E Vancouver Studio, supporting leaders and teams across Plenty of Fish, The League, and Finance. Act as a trusted advisor to senior leaders, coaching on organizational design, team effectiveness, leadership capability, workforce planning, and talent strategy. Lead talent and performance initiatives in collaboration with our L&D COE - including calibration, development planning, and succession planning for critical roles. Own standard People processes such as performance management and year-end compensation reviews, partnering closely with leaders to drive fair, data-informed, and strategic decisions. Handle complex, sensitive matters in partnership with Legal, People Ops, and other key stakeholders; spot risks early and coach leaders to address them. Provide hands-on coaching and mentorship to leaders and employees at all levels, reinforcing Match Group leadership principles, values, and expectations. Lead all aspects of employee terminations, voluntary and involuntary, ensuring compliance and risk mitigation for high-risk cases. Lead change management efforts, ensuring people impact, clear communication, and alignment with company principles during periods of growth or transformation. Serve as an ad hoc in-office point of contact for non-E&E employees by partnering closely with the Match Group Central People team to help ensure a seamless employee experience in the Vancouver office. Collaborate with People COEs (Talent Acquisition, Compensation, Benefits, Learning & Development) to deliver cohesive, high-quality people programs locally. Own and drive E&E-wide people projects as assigned, partnering with E&E People leadership to scope, execute, and deliver impact at scale. Use data, employee feedback, and business insights to proactively identify trends, risks, and opportunities. Oversee and support local Canadian benefits administration in partnership with Total Rewards and external vendors Own HRIS-related processes (onboarding, offboarding, and core people workflows) to ensure accuracy, compliance, and a strong employee experience. We could be a match if: You bring 7+ years of progressive HR / People Business Partner experience, ideally supporting tech, product, or high-growth organizations. You have a proven track record as a trusted strategic advisor to senior leaders in complex, fast-moving environments. You’re highly skilled in influencing without authority and communicating clearly with executives, managers, and employees. You have deep experience across core People domains, including performance management, talent development, compensation, employee relations, and compliance. You’re comfortable navigating both hands-on execution and strategic ownership. You have experience using tools such as Workday, Jira, Monday.com, and CultureAmp. You balance data-driven decision-making with empathy, sound judgment, and a strong people-first mindset. What We Value: The ability to think ahead strategically while still rolling up your sleeves to get things done. Curiosity, adaptability, and resilience in fast-paced, evolving environments. A people-first mindset paired with strong business acumen. Commitment to building inclusive, high-performing teams where everyone can thrive.

-Legal Entity: Hyperconnect -Brand: Match Group AI Match Group AI 소개 Match Group AI는 온라인 데이팅의 핵심 문제를 AI로 해결하는 중앙 기술 조직입니다. 프로필, 매칭, Trust & Safety 등 사용자 경험의 핵심 영역에 집중해 과제를 발굴합니다. 이를 최신 AI 기술과 데이터 기반의 접근을 통해 해결하여 사용자 경험을 혁신합니다. 나아가 Tinder, Hinge 등 Match Group 내 글로벌 데이팅 브랜드와의 협업을 바탕으로 그룹 공통 기술 기반을 확장합니다. 팀에서 진행 중인 프로젝트를 더 자세히 알고 싶으시다면, 다음 게시글을 확인해보세요. 👉 "Match Group AI 팀을 소개합니다." Match Group AI ML Team 소개 ML Team은 Match Group의 다양한 서비스에 AI/ML 기술을 적용하는 ML Engineer로 구성된 팀입니다. 팀의 업무는 실제 제품이 만들어지고 운영되는 과정에서 발생하는 문제를 발굴하고 정의하는 것에서 시작됩니다. 문제 해결에 가장 적합한 SotA(State-of-the-Art) 모델을 개발하거나 재현하고, 완성된 모델을 모바일과 서버 환경에 안정적이고 효율적으로 배포합니다. 이후에도 지속적인 모니터링과 개선을 통해 서비스의 AI Flywheel을 구축해 나갑니다. 이 과정에서 백엔드/프론트엔드/DevOps 엔지니어, 데이터 분석가, PM 등 다양한 전문 조직과 긴밀히 협업하며 실제 사용자에게 임팩트를 주는 AI 경험을 만들어갑니다. 일하는 모습에 대한 조금 더 자세한 이야기는 다음의 내용을 참고하시면 좋습니다. - [How AI Lab Works] Head of AI - Shurain 인터뷰 - AI in Social Discovery(Blending Research and Production) 업무 성과 중 일부는 논문 또는 오픈소스 코드로 외부에 공개하기도 합니다. 제품에 사용하기 위한 목적으로 ML 모델을 만들다 보면, 기존 연구로는 부족한 경우가 많습니다. 부족한 부분을 채우기 위해 진행된 연구의 결과물을 프로젝트 참여자들이 모두 함께 협업하여 연구의 의미 있는 부분을 정돈하고, 가능하다면 코드와 함께 공개합니다. 그 결과, 지금까지 아래 성과를 포함해 약 20여 건의 대외적 연구 성과를 거둘 수 있었습니다. - 2024년 CUPID: 1:1 소셜 디스커버리 플랫폼을 위한 실시간 세션 기반 상호 추천 시스템 ICDM Workshop 발표 - 2023년 TiDAL: 효율적인 학습 과정의 모델 행동에 기반한 액티브 러닝 기법 ICCV 2023 게재 - 2023년 모더레이션 환경에서 여러 분류 기준을 동시에 만족하기 위한 문턱값을 잡는 연구 WSDM 2023 게재 - 2022년 대화 생성에서의 의미적 다양성을 높이는 연구 EMNLP 2022 게재 - 2022년 레이블 노이즈가 심한 환경에서 효과적으로 학습하는 방법 ECCV 2022 게재 - 2022년 타깃 캐릭터의 몇가지 발화만을 이용하여 타깃 캐릭터를 모방하는 챗봇연구 NAACL 2022 게재 - 2022년 대화 생성 모델에서 예시를 활용하여 성능을 높이는 연구 ACL 2022 Workshop 발표 - 2022년 모바일 환경에서 오디오 분류를 위한 distillation 기술 연구 ICASSP 게재 ML 연구가 잘 진행되기 위해서는 딥러닝 학습을 위한 인프라도 잘 갖추어져야합니다. ML engineer들이 충분히 모델 개발 및 실험을 진행할 수 있도록 자체 딥러닝 클러스터(총 160대 A100 GPU, 40대 H100 GPU)를 보유하고 있습니다. 추가적으로, 데이터 수집, 전처리를 포함한 자체적인 데이터 파이프라인을 클라우드 서비스를 활용하여 구축 및 운영하고 있습니다. 또, ML 모델의 제품화를 도와주실 다양한 software engineer(백엔드/프론트엔드/DevOps/MLSE)분들과 함께 일하고 있습니다. 담당 업무 Match Group AI의 ML Engineer는 최신 AI/ML 기술을 연구하고 적용하는 과학자이자, 실제 서비스 환경에 맞게 모델 및 시스템을 설계하고 최적화하는 엔지니어입니다. 조직에서는 다음과 같은 다양한 업무들을 담당하고 있으며, 이들 중 적어도 한 가지 업무에 대해서 능숙하게 수행하실 수 있는 분을 찾고 있습니다. - Match Group에서 서비스 중인 제품들에서 발생하는 다양한 비즈니스 문제를 해결합니다. 비즈니스 문제의 배경, 목표, 제약사항 등을 파악하여 올바른 AI/ML 문제로 재정의하고, 이를 해결하기 위한 최선의 방법론을 찾아 문제를 해결하는 과정을 수행합니다. - Match Group의 새로운 제품 및 기능 개발에 참여합니다. 아이디어 구상부터 프로토타이핑, 실제 사용자에게 도달하기까지의 과정에서 AI/ML 기술들을 활용하여 제품 및 기능을 빠르고 올바르게 구현하는 과정을 수행합니다. - 대규모 언어 모델(large language models) 및 멀티모달 모델(multimodal models) 선행연구 및 개발을 담당합니다. Match Group의 데이터와 최신 기술들을 활용하여 데이팅 도메인에 특화된 모델을 만들고, 제품의 다양한 영역에 적용시킬 수 있는 방법을 찾아가는 과정을 수행합니다. 위 업무들을 수행하기 위해 Sr. ML Engineer에게는 탄탄한 AI/ML 기초 지식과 빠른 최신 기술 습득을 기반으로 팀의 기술적 의사결정을 이끌어 갈 수 있는 역량을 기대합니다. 이러한 역량을 기반으로 주로 다음과 같은 기술적인 주제들을 주도하게 됩니다. - 텍스트, 이미지, 이벤트 로그 등을 포함하여 다양한 modality를 가진 데이터를 올바르게 다루는 방법 및 수집된 데이터의 편향 및 노이즈를 올바르게 해소하는 방법 - 제품의 목표와 정렬된 평가 지표 정의 및 목표 달성을 위한 최적의 모델 학습 방법 - 엔지니어링 제약사항 및 인프라 환경을 고려한 온디바이스 및 대규모 모델 추론 최적화 방법 Requirements AI/ML 도메인 전반에 대한 이해와 적어도 한 개 이상의 특정 도메인에 대한 깊이 있는 지식을 갖추고, 관련 분야 박사 학위 혹은 5년 이상 의 산업 프로젝트 경험, 혹은 그에 준하는 역량을 보유하고 계신 분 모호한 비즈니스 혹은 기술적인 문제가 주어졌을 때 이를 올바른 AI/ML 문제로 정의하고, 합리적인 기술적 의사결정을 바탕으로 문제를 해결하실 수 있는 분 PyTorch, Tensorflow, JAX 등의 오픈소스 프레임워크 및 전반적인 파이썬 개발을 빠르게 수행하고, 협업 및 유지보수를 위해 높은 품질의 코드를 관리하실 수 있는 분 안정성있는 ML 학습 파이프라인 및 배포 프로세스를 설계하실 수 있는 분 끊임없이 새로운 기술을 탐구하고 공유하며 팀이 높은 수준의 AI/ML 기술적 경쟁력을 갖추고 유지하도록 도와주실 수 있는 분 두 명 이상의 ML Engineer가 참여하는 AI 프로젝트에서 기술적인 의사결정을 이끌어갈 수 있으신 분 여러 직군의 이해관계자와 협업할 수 있는 뛰어난 커뮤니케이션 능력을 갖추신 분 한국어로 원활한 의사소통이 가능하고, 영어로 기본적인 의사소통이 가능하신 분 Preferred Qualifications AI/ML 관련 탑티어 학회 및 저널(NeurIPS, ICLR, ICML, CVPR, ICCV/ECCV, KDD, …) 게재 실적 혹은 관련 대회 수상 실적이 있으신 분 LLM 혹은 비슷한 규모의 모델을 대규모로 학습할 때 필요한 전체 과정을 이끌며 성과를 만들어낸 경험이 있으신 분 대규모 소프트웨어 개발 경험 및 아키텍쳐/시스템 디자인에 필요한 엔지니어링 역량을 갖추고 계신 분 A/B 테스트 실험 기획 및 타겟 KPI 지표를 올바르게 정의하고, SQL기반 데이터 분석을 전문성 있게 수행하실 수 있으신 분 인과관계 분석 및 기타 통계 기법을 사용하여 데이터에서 의미 있는 통찰력을 발굴하고 의사결정에 올바르게 적용하실 수 있는 분 엔지니어링 팀을 리드해본 경험이 있으신 분 PO/PM 혹은 그에 준하는 경험이 있으신 분 영어로 실시간 비즈니스 의사소통을 능숙하게 수행하실 수 있는 분 Hiring Process 고용 형태: 정규직 채용 절차: 서류전형 > 사전 과제 > Live Coding Interview > 기술 면접 > 기술 심화 및 Cultural Alignment 면접 > 최종합격 (* 필요 시 전형이 변경 진행될 수 있습니다.) 서류 전형의 경우 합격자에 한하여 개별 안내드릴 예정입니다. 지원 서류: 자유 양식의 상세 경력기반 영문이력서(PDF) 이 포지션은 전문연구요원 현역 편입/전직, 전문연구요원 보충역 편입/전직 채용이 가능합니다. 병역특례요원의 경우, 병역특례 관련법에 따라 복무관리를 진행합니다.

The Team The Business Analytics team serves as Tinder’s central analytics hub, connecting marketing, product, finance, and experimentation insights to create a clear understanding of business performance. Our mission is to turn distributed data signals into cohesive, actionable narratives that help leadership understand what is happening across the business and why. The team operates across three core functions: Insights & Performance (Regional Analysts): Own regional business performance insights and stakeholder partnerships. Measurement & Experimentation (Data Scientists): Provide advanced analytics, causal measurement, and experimentation guidance and interpretation. Strategy & Operations: Maintain reporting infrastructure, metric governance, and scalable analytics processes. We are seeking a Sr. Regional Business Analyst to own regional performance insights and serve as a strategic partner to regional and cross-functional stakeholders. In This Role, You Will ▪️Own Regional Business Performance & Strategy Act as the primary analytics partner for a region, owning the full-funnel performance narrative (acquisition → engagement → retention → revenue). Proactively identify opportunities and risks within your region and influence business strategy through data-driven recommendations. Drive alignment across Marketing, Product, and Finance stakeholders on key performance drivers. ▪️Lead Complex Investigations & Insight Generation Independently lead deep-dive analyses into significant performance changes, ambiguous trends, or emerging opportunities. Integrate signals across marketing activity, product changes, experimentation results, and user behavior to identify root causes. Define analytical approaches and frameworks for new or ambiguous problem spaces. ▪️Translate Insights into Executive-Level Narratives Synthesize complex analyses into clear, compelling narratives for leadership forums (QMO, WBR, APM). Frame insights in terms of business impact, trade-offs, and recommended actions. Influence decision-making through strong storytelling and structured communication. ▪️Drive Cross-Functional Impact Partner closely with regional marketing leaders, product teams, finance, and data science to shape decisions and priorities. Serve as a key interface between Business Analytics and partner teams, ensuring alignment and clarity on performance drivers. Escalate complex analytical questions and collaborate with Data Scientists on advanced modeling and experimentation. ▪️Establish Best Practices & Raise Analytical Bar Contribute to the development of standardized frameworks for funnel analysis, performance reporting, and investigation methodologies. Mentor and support more junior analysts, helping elevate analytical quality and consistency across the team. Identify gaps in current reporting or analysis and proactively improve processes. Skills Required ▪️Education & Experience Bachelor’s, Master’s, or equivalent experience in a quantitative field (e.g., Economics, Statistics, Mathematics, Data Science, Business Analytics, or related discipline). 4+ years of experience in analytics, business intelligence, or data analysis roles. ▪️Analytical Skills Strong experience in SQL for querying and analyzing large datasets. Proficiency with data visualization and BI tools (e.g., Tableau, Mode, Databricks). Strong understanding of funnel analysis, cohort analysis, and behavioral analytics. Be able to “connect the dots” IE understanding metric relationships and create narratives through data storytelling. ▪️Business & Strategic Thinking Strong ability to connect data insights to business strategy and outcomes. Experience influencing stakeholders and shaping decisions through analytics. Understanding of how marketing, product, and revenue dynamics interact. ▪️Communication & Leadership Excellent communication skills with the ability to present to senior stakeholders. Ability to translate complex analysis into clear, actionable insights. Proven ability to lead cross-functional initiatives and influence without authority. ▪️Collaboration Strong cross-functional partnership skills across Marketing, Product, Finance, and Data Science. Ability to operate effectively in a fast-paced, high-ambiguity environment.

The Team The Business Analytics team serves as Tinder’s central analytics hub, connecting marketing, product, finance, and experimentation insights to create a clear understanding of business performance. Our mission is to turn distributed data signals into cohesive, actionable narratives that help leadership understand what is happening across the business and why. The team operates across three core functions: Insights & Performance (Regional Analysts): Own regional business performance insights and stakeholder partnerships. Measurement & Experimentation (Data Scientists): Provide advanced analytics, causal measurement, and experimentation guidance and interpretation. Strategy & Operations: Maintain reporting infrastructure, metric governance, and scalable analytics processes. We are seeking a Sr. Regional Business Analyst to own regional performance insights and serve as a strategic partner to regional and cross-functional stakeholders. In This Role, You Will ▪️Own Regional Business Performance & Strategy Act as the primary analytics partner for a region, owning the full-funnel performance narrative (acquisition → engagement → retention → revenue). Proactively identify opportunities and risks within your region and influence business strategy through data-driven recommendations. Drive alignment across Marketing, Product, and Finance stakeholders on key performance drivers. ▪️Lead Complex Investigations & Insight Generation Independently lead deep-dive analyses into significant performance changes, ambiguous trends, or emerging opportunities. Integrate signals across marketing activity, product changes, experimentation results, and user behavior to identify root causes. Define analytical approaches and frameworks for new or ambiguous problem spaces. ▪️Translate Insights into Executive-Level Narratives Synthesize complex analyses into clear, compelling narratives for leadership forums (QMO, WBR, APM). Frame insights in terms of business impact, trade-offs, and recommended actions. Influence decision-making through strong storytelling and structured communication. ▪️Drive Cross-Functional Impact Partner closely with regional marketing leaders, product teams, finance, and data science to shape decisions and priorities. Serve as a key interface between Business Analytics and partner teams, ensuring alignment and clarity on performance drivers. Escalate complex analytical questions and collaborate with Data Scientists on advanced modeling and experimentation. ▪️Establish Best Practices & Raise Analytical Bar Contribute to the development of standardized frameworks for funnel analysis, performance reporting, and investigation methodologies. Mentor and support more junior analysts, helping elevate analytical quality and consistency across the team. Identify gaps in current reporting or analysis and proactively improve processes. Skills Required ▪️Education & Experience Bachelor’s, Master’s, or equivalent experience in a quantitative field (e.g., Economics, Statistics, Mathematics, Data Science, Business Analytics, or related discipline). 4+ years of experience in analytics, business intelligence, or data analysis roles. ▪️Analytical Skills Strong experience in SQL for querying and analyzing large datasets. Proficiency with data visualization and BI tools (e.g., Tableau, Mode, Databricks). Strong understanding of funnel analysis, cohort analysis, and behavioral analytics. Be able to “connect the dots” IE understanding metric relationships and create narratives through data storytelling. ▪️Business & Strategic Thinking Strong ability to connect data insights to business strategy and outcomes. Experience influencing stakeholders and shaping decisions through analytics. Understanding of how marketing, product, and revenue dynamics interact. ▪️Communication & Leadership Excellent communication skills with the ability to present to senior stakeholders. Ability to translate complex analysis into clear, actionable insights. Proven ability to lead cross-functional initiatives and influence without authority. ▪️Collaboration Strong cross-functional partnership skills across Marketing, Product, Finance, and Data Science. Ability to operate effectively in a fast-paced, high-ambiguity environment.

Match Group Shared Care and Moderation Services provides operational support for brands such as Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, BLK, and many more. The department includes moderation and customer service operations, strategic support through teams like policy, knowledge management, customer experience, analytics, and delivers on key Trust and Safety and Customer Care KPIs. This department moves fast to build sustainable solutions that can support the growing business. We are looking for a customer experience expert to drive strategy on how to deliver best in class customer services. You will be the chief architect of the customer journey from the moment a user seeks help to the moment their problem is solved (and beyond). You will have a strong background in customer support, voice of customer, content crafting, and knowledge management. This role will be responsible for setting and delivering the standards of customer experience throughout the operations organization. If you have a customer first focus, excellent customer communication skills, strong strategic thinking, and the ability to create lasting change we want to hear from you. How You’ll Make an Impact: Strategic Leadership & Cross-Functional Advocacy Lead the end-to-end support experience across all customer touchpoints, ensuring alignment with broader business objectives and brand values. Build, mentor, and scale a team of KM and CX professionals, fostering a culture of customer advocacy and continuous professional growth. Partner with Product, Legal, and Operation teams to advocate for the customer and lead fundamental changes in the organization’s approach to service. Serve as the subject matter expert (SME) in customer service operations, translating high-level business goals into actionable frontline tactics. Knowledge Management & Content Development Oversee the development, maintenance, and continuous improvement of internal and external knowledge bases for both agents and customers. Define and implement voice, tone, and quality standards for all customer-facing information to ensure brand consistency. Ensure support teams have clear, accessible documentation and Standard Operating Procedures (SOPs) to guide them through complex workflows. Operational Excellence & Process Design Identify, map, and refine CX processes to reduce friction, improve efficiency, and enhance both the customer and employee experience. Design and implement scalable operational models that support customer growth while maintaining "best-in-class" service levels. Voice of the Customer & Data Insights Leverage qualitative and quantitative data to understand customer pain points and translate insights into prioritized product or training improvements. Develop data-gathering frameworks and utilize internal/external analysis to monitor the overall health and success of the support function. Manage the collection and communication of how customer support is working, ensuring actionable insights are shared with cross-functional partners to drive loyalty and growth. We Could Be a Match if You Have: 5+ years of experience in Customer Experience, Operations, or Knowledge Management, with a track record of building, mentoring, and scaling high-performing workflows or teams. A strategic thinker who maintains a "hands-on" approach to execution; able to navigate ambiguity and deliver results in a fast-paced, high-growth environment. Expert ability to deconstruct complex technical processes and translate them into scalable, practical workflows and Standard Operating Procedures (SOPs). Strong proficiency with Knowledge Management (KM) platforms, Document Management Systems (DMS), and CX software suites. Exceptional writing and editing skills with a focus on clarity, usability, and maintaining brand voice across diverse support channels. Ability to synthesize qualitative and quantitative data to identify root causes and build compelling business cases for CX investments. A design-thinking practitioner dedicated to removing friction and delivering exceptional end-to-end user experiences in complex environments. Proven track record of influencing without authority and building strategic partnerships across Product, Legal, Training, and Operations. Outstanding verbal and written communicator capable of simplifying complex information for diverse audiences and presenting to senior leadership. Solid organizational skills with the ability to manage competing priorities and high-stakes projects simultaneously.

About the Role We are looking for a Senior Manager, Communications to lead storytelling and communications for Tinder, Hinge, and The League across India and the Middle East. This is not a traditional PR role focused on press releases and media coverage alone, it is a cultural communications role designed to shape how our brands show up in conversations, communities, and culture. You will be responsible for translating global and regional narratives into locally resonant stories that connect deeply with young audiences, particularly Gen Z and young millennials. You will operate at the intersection of earned media, social storytelling, and creator ecosystems to drive relevance, engagement, and brand meaning. This role requires a strong operator who can both think strategically and execute end-to-end campaigns in fast-moving, culturally complex markets. What You’ll Own 1. Cultural Narrative & Local Resonance - Translate global and regional brand narratives into culturally relevant stories for India and Middle East markets - Identify cultural moments, trends, and tensions to position brands meaningfully in ongoing conversations - Ensure messaging is sensitive to regional nuances, including social norms, gender dynamics, and regulatory environments 2. Product Communications - Lead communications for new feature launches across Tinder, Hinge, and The League - Translate product updates into compelling, user-facing stories that drive awareness and adoption - Partner closely with Product and Marketing teams to align on messaging, timing, and rollout strategies 3. Consumer Communications (Earned) - Drive earned media through insight-led, value-based campaigns rather than transactional coverage - Build narratives that travel across media, creators, and cultural platforms 4. Consumer Communications (Social-First Strategy) - Build and execute communications strategies that originate in social and digital ecosystems - Shape storytelling for platforms like Instagram, YouTube, Snapchat, and emerging channels - Partner with Marketing, Social, and Brand teams to ensure cohesive narratives across paid, owned, and earned channels 5. Reputation & Issues Management - Lead proactive and reactive communications for sensitive topics and potential crises - Develop response frameworks suited for real-time, multi-platform environments (including X, Reddit, Instagram) - Partner with global communications, legal, and policy teams to manage risk 6. Campaign Execution & Cross-Functional Leadership - Own end-to-end execution of communications campaigns across brands - Manage agency partners and ensure high-quality delivery - Collaborate closely with Marketing, Product, and Regional teams to align on priorities and timelines 7. Measurement & Impact - Track performance across media, social, and cultural impact metrics - Measure success through narrative adoption, engagement, sentiment, and share of conversation - Connect communications efforts to broader brand and business outcomes Who You Are 8–12 years of experience in communications, PR, or brand storytelling Strong experience beyond traditional PR, including social-first campaigns aknd creator ecosystems Deep understanding of the India market; familiarity with Middle East markets is a strong plus Proven ability to execute campaigns end-to-end in fast-paced environments Strong instincts for internet culture, youth trends, and digital platforms Experience managing sensitive topics, reputation issues, or crisis communications Ability to work independently while collaborating across global and regional teams What Success Looks Like Our brands are meaningfully present in cultural conversations across India and the Middle East Narratives originate in social ecosystems and extend into earned media Strong network of creators and cultural partners driving ongoing relevance Communications outcomes reflect depth, engagement, and impact not just volume of coverage Improved brand perception among young audiences in key markets Why This Role Matters This role is critical in shaping how Tinder, Hinge, and The League are understood and talked about in some of our most dynamic and complex markets. You will help define the cultural relevance of our brands in a way that goes far beyond traditional PR, building narratives that truly connect with how people live, date, and express themselves today.