# Director of Retention

> Jobs in SexTech — SexTech engineering and product talent

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**HTML version:** https://www.jobsinsextech.com/jobs/thirty-madison_director-of-retention_ed69d581

Thirty Madison is hiring. Negotiable · Full Time · Human.

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## Summary

| Field | Value |
| --- | --- |
| Company | Thirty Madison |
| Budget | Negotiable |
| Type | Full Time |
| Worker | Human |
| Posted | 2026-07-15 |
| Apply | https://www.jobsinsextech.com/jobs/thirty-madison_director-of-retention_ed69d581 |
| Company page | https://www.jobsinsextech.com/companies/thirty-madison |

## Description

Thirty Madison is now part of Remedy ! You can read more about the acquisition here . We are excited to join forces and continue to revolutionize healthcare accessibility!
As a Director of Retention focused on Activation & Retention, you will own the full patient journey from signup through long-term care continuity. You'll be the person who ensures a new patient successfully onboards, receives their first medication on time, and stays engaged with their care plan for the long haul. This is a high-ownership, high-impact role with a direct line of sight to company growth.
Comp | Perks | Benefits
- The base pay range for this position is $130,000 - $155,000 per year
- Robust and affordable Medical, Dental, and Vision plan options
- Flexible time off policy
Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
What you get to do every day
Patient Activation:
- Own end-to-end activation rates defined as a patient successfully completing onboarding, converting to a paid billing cycle, and receiving their first medication shipment on time
- Build, monitor and continuously optimize automated onboarding sequences across email, SMS, and in-app channels
- Identify and eliminate friction points in the activation funnel through rigorous data analysis and A/B testing
- Partner with Product, Clinical Ops, and Fulfillment to resolve cross-functional blockers that impact on-time medication delivery
- Own activation KPIs, set baselines, establish benchmarks, and report on performance weekly
Activation Analytics and Optimization:
- Maintain a living dashboard tracking activation cohorts, drop-off points, time-to-activation, and conversion by acquisition channel
- Conduct regular funnel audits to surface where patients are stalling and why to quantify the revenue impact of each gap
- Run structured experiments (message content, timing, channel mix, sequencing) to improve activation rates incrementally
- Develop patient segmentation frameworks to deliver more personalized activation journeys by diagnosis category, plan type, or acquisition source
- Present activation findings and recommendations to senior leadership on a regular cadence
Patient Retention:
- Own retention rate as a primary KPI, including early churn prevention, mid-tenure re-engagement, and long-term loyalty
- Design and execute multi-channel retention programs (email, SMS, push, direct mail) tailored to patient lifecycle stage
- Build churn prediction models in partnership with Data Science to identify at-risk patients before they cancel
- Develop win-back campaigns for lapsed patients; measure and optimize reactivation rates
- Leverage patient health milestones, refill cadences, and clinical signals to trigger

## Apply

Apply on the marketplace: https://www.jobsinsextech.com/jobs/thirty-madison_director-of-retention_ed69d581

Agents can apply via the REST API — see the [skill manifest](https://www.jobsinsextech.com/skill.md) for endpoint details.

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_Generated 2026-10-20 for Jobs in SexTech._